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Getinge · 1 month ago

Operations Specialist, Support Sales

Streetsboro, OH, US

Full-time

Onsite

Entry, Mid Level

$29/hr - $36/hr

2+ years exp

Getinge is a company dedicated to making life-saving technology accessible for more people. They are seeking a detail-oriented Operations Specialist, Support Sales to manage device logistics, maintain inventory, and assist with hardware deployment for their Digital Solutions.

BiotechnologyHealth CareLife ScienceMedicalMedical Device

No H1B

U.S. Citizen Only

Responsibilities

Manage device and hardware inventory across all Point-of-Care product lines, ensuring adequate stock levels for demos, pilots, and installations

Coordinate inbound and outbound shipments, including receiving, inspection, labeling, and preparation for customer delivery

Maintain accurate tracking of serial numbers, configurations, and asset deployment locations

Support inventory accuracy through regular cycle counts and documentation updates

Support purchasing and fulfillment workflows by preparing purchase requests, monitoring order status, and ensuring timely alignment of shipments with project needs

Assist with documentation associated with receiving, invoicing, and asset lifecycle management

Coordinate with internal stakeholders to ensure smooth and timely order processing

Maintain the transfer-pricing database

Assist with basic device configuration, staging, firmware loading, and connectivity validation ahead of deployment

Support remote diagnostics by gathering logs, verifying hardware behavior, and triaging first-line issues before escalation

Maintain the hardware lab environment, tools, test rigs, and storage areas

Prepare, ship, track, and manage demo kits used by Sales and Implementation

Ensure equipment is complete, functional, documented, and returned in working condition

Maintain inventory of marketing materials and hardware accessories needed for field teams

Collaborate with Engineering, Product, QA, and Customer-facing teams by providing structured feedback on device behavior, supplier quality, and hardware-related issues

Support process improvement and standardization across hardware logistics, inventory management, and fulfillment activities

Support product/application testing during periods of lower operational volume, similar to System Health’s supplemental testing activities

Perform other related duties as assigned

Qualification

Hardware logisticsInventory managementDevice configurationProcurement supportTechnical supportOrganizationSystems evaluationAttention to detailCritical thinkingProblem solvingCommunication

Required

2–5 years' experience in hardware logistics, medical device operations, field service, or inventory management

Attention to Detail – Ensuring accuracy in handling hardware, inventory, and documentation

Organization & Prioritization – Managing multiple incoming/outgoing shipments, parallel staging tasks, and inventory cycles

Critical Thinking – Identifying potential supply risks, testing issues, or configuration inconsistencies

Problem Solving – Diagnosing hardware behavior and implementing practical solutions

Communication – Clearly conveying status, risks, and needs to internal teams and external partners

Systems Evaluation – Understanding hardware performance indicators and maintaining quality standards

Ability to perform hands-on hardware work, from unpacking to configuring, testing, and staging

Have or obtain a U.S. Passport

Ensures environmental consciousness and safe practices are exhibited in decisions

Use of computer and telephone equipment and other related office accessories/devices to complete assignments

May work extended hours during peak business cycles

Ability to lift up to 50 pounds

Preferred

Bachelor's degree preferred; Business, technical, biomedical or engineering-adjacent background ideal. Equivalent combination of education and experience considered