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Gainwell Technologies · 4 weeks ago

Provider Enrollment Supervisor - Anchorage, AK (On-site)

Anchorage, AK, US, 99503

Full-time

Onsite

Entry, Mid Level

$52K/yr - $74K/yr

2+ years exp

Gainwell Technologies is an innovative product company focused on improving healthcare services for communities. As a Supervisor, you will lead a team to enhance service quality and performance while ensuring adherence to company and regulatory standards.

Health CareInformation Technology

Responsibilities

Build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations

Establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance; train and provide ongoing coaching (account-specific metrics, AHT, APT, Occupancy, Utilization, Quality scores, etc.) to ensure employee engagement while maintaining client satisfaction

Participate in client-related activities, including project planning and client calibration sessions; ensure employee adherence to company, client, and regulatory policies

Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs); serve as a point of escalation and support team members by handling escalated calls and customer inquiries

Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions

Qualification

Supervisory experienceProvider enrollmentHealthcare technologyMicrosoft OfficeAnalytical skillsProblem-solving skillsCommunication skillsDecision-makingTime management

Required

2 or more years of supervisory experience in healthcare, healthcare technology and delivery, or MMIS business process outsourcing is required

Experience working in provider enrollment and/or credentialing is required

Proficient with Microsoft Office suite

Strong analytical and problem-solving skills to interpret and effectively utilize data to support your team

Strong written and oral communication skills to work effectively with team members, customers, and clients

Ability and discernment to make decisions and proactively solve challenges in a fast-paced environment

Outstanding time and priority management to manage intense workloads and time constraints

Preferred

Hybrid role with ability to work in the Anchorage, AK office preferred, with the possibility of working remotely from another state for the right candidate