Unbound · 3 days ago
Junior Network Analyst
Kansas City, KS
Full-time
Onsite
Entry Level
2+ years expUnbound is an international nonprofit based in Kansas City, Kansas, dedicated to supporting families and communities worldwide on their self-directed paths out of poverty. The Junior Network Analyst will provide Windows, Macintosh, and network support, focusing on troubleshooting and supporting IT solutions for both individual users and infrastructure.
CrowdfundingOnline PortalsPublishing
Responsibilities
Supports and troubleshoots both the infrastructure of the network and individual user equipment – in the context of both Windows and Macintosh computers
Provides first-tier Help Desk support, most frequently including, but not limited to: end-user hardware/ software support; basic Active Directory user changes
Assisting new users with new logons or computer setup, basic training
Assist in troubleshooting application problems as they relate to the network or security
Assist in maintaining and documenting hardware inventory and software licensing inventory
Rotating and verifying offsite backup tapes inventory
Qualification
Required
Bachelor's degree (B. A.) from four-year college or university in Computer Science; or equivalent related experience and/or training; or equivalent combination of education and experience
1+ years' experience in customer service role
Advanced computer skills in a Windows environment, including Microsoft Office Suite
Well-developed project management skills with demonstrated ability to multitask and effectively manage and prioritize tasks
Experience with network maintenance/support and in troubleshooting a wide variety of systems problems
Must possess a positive attitude and be open to new ideas with the ability to listen carefully, try new things, suggest alternatives, and solve challenges
Good communication skills – both oral and written
Strong accuracy and organizational skills
Energetic, self-starter who demonstrates strong work ethics
Ability to write reports, business correspondence, and procedure manuals
Ability to work non-standard hours when situations require
Preferred
Minimum of 2 years' experience in Windows network topology, Windows server OS, network security, backup/restore technologies, and troubleshooting/helpdesk is preferred
Knowledge of some or all of Unbound's technology stack is preferred: Endpoint security: Windows Defender EDR, Cybersecurity training system: KnowBe4, Email: On-Premises and hosted Microsoft Exchange Server and Outlook client, Cloud Computing Environment: Microsoft Azure, Virtual Computing Environment: VMWare and Hyper-V, Backup and DR: CommVault, Network Monitoring and Log Collection: LogRhythm, Network Hardware: Cisco (switches) and Fortinet (firewalls, routers, WAPs), Server and Storage Hardware: Dell and HPE/Nimble, Website Security: Cloudflare, Software and Update Deployment: Windows Service Center Configuration Manager (SCCM) and Intune, Atlassian Cloud Software: Jira and Confluence, Windows Terminal Server / Services
Understanding of PCI compliance and GDPR compliance, as well as any other emerging regulatory IT security measures is a plus
Bilingual in Spanish/English or other relevant languages is a plus
Company
Unbound
Unbound is an online crowd-funded publisher that allows authors to pitch their book ideas directly to readers.
11-50 employees
H1B Sponsorship
Unbound has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageTotal Funding
$3.03M2019-04-26Equity Crowdfunding· $1.08M
2015-05-22Series Unknown
2013-10-22Seed· $1.95M
Recent News
2025-10-02
Company data provided by crunchbase