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Boston Scientific · 4 months ago

Field Service Technician II - Tennessee

US-TN-Knoxville

Full-time

Onsite

Entry, Mid Level

$54K/yr - $91K/yr

1+ years exp

Boston Scientific is a leader in medical science committed to solving important health industry challenges. As a Field Service Technician II, you will provide exceptional customer support and technical service for advanced medical equipment, ensuring high levels of customer satisfaction and operational excellence.

Health CareMedicalMedical Device

No H1B

Responsibilities

Provide on-site installation, maintenance, and repair services for Boston Scientific’s laser and light-based medical equipment

Educate customers on system operation, maintenance procedures, and troubleshooting

Act as the primary company liaison with customers for technical matters

Resolve a wide range of technical issues using defined methods and troubleshooting techniques

Perform routine and emergency maintenance, modifications, recalibrations, and repairs of capital equipment and accessories

Document all service activities accurately and in a timely manner using company-specific reporting tools

Ensure high levels of customer satisfaction with equipment and services provided

Adhere to standard operating procedures and regulatory requirements to maintain quality and compliance

Qualification

Electronic systems knowledgeTroubleshooting medical equipmentField service experienceLaser technology certificationBiomedical engineering degreeMicrosoft OfficeCommunicationOrganizational skillsWork independently

Required

Minimum of 1 year of experience with an Associate's degree in Electronics, Biomedical Engineering, or related field (equivalent education and experience will be considered)

Strong knowledge of electronic systems, including analog and digital circuitry

Proficient in troubleshooting and repairing complex medical equipment

Ability to travel approximately 75% of the time within the designated region

Excellent communication skills, with the ability to interact effectively with customers and diverse teams

Strong organizational skills and ability to manage multiple service calls and administrative tasks

Must have a service vehicle that meets company insurance requirements

Clean driving record and ability to lift up to 75 lbs