Boston Scientific · 2 months ago
Field Service Technician II - Northern California
Field Employees - IVUS
Full-time
Onsite
Entry Level
$54K/yr - $91K/yr
1+ years expBoston Scientific is a leader in medical science, committed to solving important health challenges. As a Field Service Technician II, you will deliver excellent service for innovative capital equipment, performing installations, maintenance, and troubleshooting while collaborating with sales and cross-functional teams to support clinical operations and enhance patient experience.
Health CareMedicalMedical Device
No H1B
Responsibilities
Proposing system configurations compatible with endoscopic procedure room equipment
Managing clinical and technical customer relationships and expectations
Ensuring seamless evaluation periods and resolving adoption barriers during implementation
Capturing, tracking, and reporting customer issues through the Quality system
Providing technical and process support both onsite and remotely in collaboration with internal teams
Documenting systems and procedure rooms for remote support purposes
Updating account records, and creating installation and field service reports in Salesforce
Partnering with R&D and Commercialization teams to support new product launch activities
Reporting field activities and performing electronic troubleshooting and component replacement
Delivering in-servicing and training sessions for medical personnel
Performing preventative and corrective maintenance and product upgrades
Handling complaints and documenting them in the complaint handling system
Installing systems and performing related duties, including special projects
Qualification
Required
Minimum of 1 year's experience in a relevant technical role, with an AA degree or equivalent education/work experience
Proficiency in computer networking, equipment troubleshooting, and administrative tasks
Familiarity with standard electronic test equipment
Ability to travel frequently and on short notice (up to 85%)
Ability to manage expenses, coordinate travel, and handle customer interactions professionally
Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements
Clean driving record
Ability to lift up to 75 lbs and sit/work at a computer for extended periods
Experience working in hospitals and/or ambulatory surgery centers
Strong verbal and written communication skills across diverse audiences
Effective organizational skills and ability to manage multiple concurrent projects
Ability to diagnose and resolve video and IT system issues in healthcare environments
Ability to walk and stand for up to 4 hours
Proficiency with business software tools, including the Microsoft Office Suite
Preferred
Over 1 year of field service experience, preferably in medical equipment
Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics
Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS
Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments
Benefits
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.02B2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
2026-01-22
Company data provided by crunchbase