Boston Scientific · 2 weeks ago
Senior Tech Sales Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $157K/yr
4+ years expBoston Scientific is a leader in medical science, committed to solving important health industry challenges. The Senior Tech Sales Support Specialist provides global technical support to field personnel and clinicians, ensuring optimal use of cardiac rhythm management products through troubleshooting and customer education.
Health CareMedicalMedical Device
Responsibilities
Provide 24/7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email,etc.)
Analyze and assess CRM product operation and make recommendations for optimal device management
Utilize advanced troubleshooting skills, extensive CRM product knowledge and thorough understanding of clinical application to respond to customer inquiries
Educate, support and train customers through phone consultation, training programs, written correspondence, and general field assistance
Document and evaluate customer inquiries, comments, and concerns
Qualification
Required
Bachelor's degree with 4 years of medical device or clinical experience
In-depth understanding of complex cardiac device functionality, and potential impacts to the patient
Strong communication and troubleshooting skills
Must work well in a team environment
Self-motivated and able to work independently
Demonstrates strong documentation practices
Excellent research and analytical skills
Participates in on-call rotations for 24/7 support, including weekends and holidays
Preferred
Clinical experience in electrophysiology and procedures such as pacemaker and ICD implants
Direct patient care experience or experience in a healthcare environment
Strong technical knowledge of industry CRM products
Strong technical understanding of relevant procedures and associated medical terminology
Benefits
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
H1B Sponsorship
Boston Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (106)
2023 (93)
2022 (140)
2021 (111)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$10.02B2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
BioWorld Financial Watch
2025-12-25
2025-12-12
Company data provided by crunchbase