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Boston Scientific · 1 month ago

Field Service Technician II - Columbia, SC

Field Employees - IVUS

Full-time

Onsite

Entry, Mid Level

$54K/yr - $91K/yr

2+ years exp

Boston Scientific is a leader in medical science, dedicated to solving important health industry challenges. As a Field Service Technician II, you will be responsible for installing, maintaining, and servicing medical systems and devices, ensuring customer satisfaction through high-quality service delivery.

Health CareMedicalMedical Device

No H1B

Responsibilities

Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment

Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting

Deliver technical support for field escalations, customer concerns, and warranty inquiries

Manage routine and emergency service requests within your assigned territory

Accurately document service events, complaint information, and system updates using internal tools

Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements

Participate in projects, event support, or cross-functional tasks as required by the business unit

Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

Qualification

Electronics knowledgeBiomedical EngineeringTroubleshooting skillsTechnical supportMachine controls knowledgeCustomer serviceCommunication skillsIndependent workTime managementTeam collaboration

Required

An Associate's degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degree

Strong electrical, mechanical, and machine controls knowledge, including machine-based software

Proficiency in troubleshooting and servicing complex technical or medical equipment

Excellent verbal and written communication skills with a customer-first mindset

Ability to travel approximately 75% of the time to service customers, sometimes on short notice

Ability to work independently and handle multiple priorities with minimal supervision

Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements