ADP · 4 days ago
SAP Client Tech Support Consultant - Remote
United States
Full-time
Remote
Senior Level
$80K/yr - $214K/yr
5+ years expADP is a comprehensive global provider of cloud-based human capital management solutions. The SAP Client Tech Support Consultant will deliver configuration and consulting services to ADP GlobalView SAP clients, ensuring they receive world-class service and support.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Hiring Manager
Meagan P. Strong
Responsibilities
Analyze support issues logged in accordance with clients’ SLA
Prepare functional specifications and change control requests, including design and configuration details
Provide consulting services to client base
Perform Configuration and resolve client issues based on the ticketing system/CRM
Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise
Knowledge of FICA limits, Tax Reporter, SAP Note / BSI TUB updates and Year End activities
Ensure client and support center documentation are maintained
Deliver effective client communications and ticket management/resolution via CRM
Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering
Communicate effectively with ADP ancillary services
Liaise with Service Delivery Coordinators / Account Management
Attend client facing meetings as required
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach
Provide mentoring support and guidance to other consultants on areas of expertise
Performs other related duties as assigned
Up to 10% client travel required
Qualification
Required
Bachelor's Degree or its equivalent in education and experience
Must have 5+ years of proven hands-on SAP Payroll configuration / consulting experience in the US and/or Canada
SAP certification or equivalent SAP work experience
Strong SAP Payroll/HR application experience with knowledge of: Enterprise/Personnel Structure, SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality, Postings to finance
Excellent understanding of US Payroll Processing Methodology
SAP HCM Integration with other products and Interfaces will be an added advantage
Preferred
Problem Resolution: ability to work systematically and logically to resolve problems, address opportunities and management situation at hand
Identify causes, relationships, implications and solutions
Demonstrate knowledge and application of key methodologies employed by Application Support Team
Business Consulting Skills - provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation
Excellent verbal and written communication skills
Client Focused
Ability to Mentor and Guide other associates in area of expertise
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (531)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase