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RWC Group · 4 days ago

Accounts Receivable and Collections Specialist

Phoenix, AZ

Full-time

Onsite

Entry Level

$21/hr - $28/hr

2+ years exp

RWC Group is seeking an Accounts Receivable and Collections Specialist to ensure customer accounts are properly billed and facilitate timely collections. The role involves managing customer relationships, resolving billing issues, and collaborating with a team to achieve departmental goals.

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Responsibilities

Ensure timely collection of open receivables by executing proper account management and utilizing various aging reports

Maintain strong, positive customer relationships and enhance/protect sales and profitability

Assist the Credit and Collections team with daily activities such as responding to customer inquiries, providing invoice and statement copies as requested, setting up new customer accounts, managing customer’s exemption certificates and other tasks as needed

Resolve billing, payment and dispute issues as they arise. Recommend advanced collection steps up to and including account closure for troubled accounts timely to minimize risk of loss

Provide daily support to our internal operations team through email, phone and in-person communications. Answer questions and assist with trouble shooting as needed

Review internal accounts receivable schedules for open items and communicate actions needed to internal operations team members

Participate in monthly reviews with leadership to discuss delinquent accounts and needed actions

Update existing policies and procedures as we enhance our processes with best practices and enhanced reports/activities for increased effectiveness and efficiencies

Ensure we exceed our internal and external customers’ expectations by providing superior customer service

Other responsibilities as assigned

Qualification

Collections experienceMicrosoft Office ApplicationsCustomer serviceOrganizational skillsMulti-taskingProblem solvingCommunication skillsSelf-motivatedTeam player