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Braven · 2 days ago

Director, Executive Support

Chicago, IL

Full-time

Hybrid

Lead/Staff, Director/Executive

$76K/yr - $95K/yr

5+ years exp

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. The Director, Executive Support will oversee the Executive Support Team, providing coaching and management to ensure efficiency across multiple teams and support senior leaders with administrative tasks.

EducationHigher EducationNon Profit

No H1B

Responsibilities

Lead the centralized executive support team, setting team goals and providing direct management, training, and coaching to support staff

Plan and execute team calls to share progress on deliverables, discuss challenges and possible solutions, share best practices, and create a positive team culture

Identify training needs and opportunities for the executive support team

Connect monthly with executive leaders to share updates on what the executive support team is prioritizing, to gather feedback, and to share updates

Work collaboratively with Executive Directors and Central Team leads (e.g., Finance, External Affairs, Operations) to ensure that appropriate needs are met and troubleshoots issues or concerns as they arise

Conduct annual performance reviews, collaborating with executive leaders closely, for each executive support coordinator

Onboard, coach, and manage a CEO Operations Intern

Assist 1-2 Senior Leaders with administrative tasks, allowing them to focus on strategic planning

Provide administrative support, including scheduling internal and external meetings, managing calendars, and arranging travel

Coordinate logistics for meetings, including managing the invitations and RSVPs, preparing materials, and securing space

Enter stakeholder data and project details into Salesforce

Ensure timely, professional correspondence to internal and external stakeholders and project manage correspondence

Execute and/or assist with ad hoc projects and tasks

Serve as back-up support to the CEO or executive leaders in the absence of the Executive Assistant to the CEO or executive support senior coordinators

Collaborate with the Chief of Staff, Executive Assistant to the CEO, and other teams including the External Affairs team to create shared systems of support and accountability to be used across multiple teams

Create a library of resources and best practices for the Executive Support team

Develop toolkits to help organize pertinent information and ensure opportunities for shared knowledge are captured

Other duties as assigned

Qualification

Executive support managementAdministrative supportTeam leadershipSalesforceZoomExpensifyCustomer service ethicCommunication skillsOrganizational skillsCritical thinking

Required

Bachelor's Degree

5 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel

3 years of experience managing others, ideally in executive support roles

Proficiency in Zoom, Expensify, and booking online travel

Authorized to work in the U.S

Preferred

8 years of experience supporting senior leaders with a high volume of correspondence, meetings, and travel

Ability to set strategy for an operations team and manage goals, benchmarks, and outcomes to ensure efficient service and support to executive leaders

Exceptional written and interpersonal communication, critical thinking, organizational skills, and excellent attention to detail

Ability to flawlessly manage multiple projects concurrently and independently while staying focused on the objective when things are ambiguous or changing

Strong professional judgment and maturity; sensitivity with managing confidential information, and the ability to exercise discretion

Strong customer service ethic and ability to proactively prepare for potential issues

Seeks out feedback, is receptive to feedback given proactively, and actively uses it to improve

Interacts comfortably and authentically with people who have a range of identities, personalities, and ways of operating

Proficient in Salesforce

Ability to effectively manage up to ensure the timely completion of projects and tasks

Demonstrated commitment to building strong and welcoming cultures that help to develop others

Exemplification of Braven's core values

Experience that has informed your belief in Braven's mission and has prepared you to work with, or for, Braven's student Fellow population

Benefits

Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)

$25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health

Match of your 401K contribution up to 5% of your base annual salary, starting your first full month

Coverage of 85% of health insurance premium for employee and dependents

12 weeks of paid parental leave

A one-month paid sabbatical after 4 years on staff