Dentsply Sirona · 1 month ago
Clinical Implementation Specialist, Advanced Orthodontics
Canada Home Office, CA, NA
Full-time
Hybrid
Senior Level
5+ years expDentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a commitment to innovation in dental care. The Clinical Implementation Specialist is responsible for supporting the successful adoption and implementation of the SureSmile portfolio for Orthodontists and General Dentists, driving growth and providing clinical and software support.
DentalEducationHealth CareManufacturingMedical Device
Responsibilities
Drive commercial growth across the SureSmile portfolio, including SureSmile Aligner, SureSmile Ortho Platform, and Advanced SureSmile Platform, ensuring sales, revenue, and utilization targets are achieved in alignment with Dentsply Sirona objectives
Provide proactive clinical and software support to Orthodontists and General Dentists using SureSmile Aligner, SureSmile Ortho, and Advanced SureSmile to increase adoption, clinical confidence, and long-term utilization
Lead clinical and software implementation for assigned SureSmile Platform practices, supporting both orthodontic and GP workflows, including advanced and complex cases
Deliver comprehensive doctor and staff training for Orthodontic and GP practices during implementation and post-implementation, with a focus on Advanced SureSmile functionality, workflow efficiency, and clinical outcomes
Serve as the regional subject matter expert for SureSmile Software, aligner workflows, and advanced treatment planning across Orthodontic and General Dentist practices
Partner with SureSmile Customer Care, GBS, DS Digital Lab, and cross-functional teams to troubleshoot and resolve escalated clinical, software, or workflow issues
Monitor utilization metrics and clinical outcomes for Orthodontic and GP customers to identify opportunities for growth, optimization, and deeper engagement with Advanced SureSmile
Provide structured clinical, workflow, and utilization feedback to internal stakeholders to support continuous improvement of SureSmile Aligner and Advanced SureSmile solutions
Serve as the area expert for SureSmile Software, products, and services supporting Orthodontic and GP customers
Act as the area expert for SureSmile implementation processes for Orthodontists and General Dentists
Maintain Level 3 expertise across SureSmile platforms, with a focus on: SureSmile Aligner (GP and Ortho), SureSmile Ortho, Advanced Wire onboarding
Lead CIS-supported indirect bonding (IDB) training in-office
Onboard Advanced SureSmile offices and support post-implementation optimization
Plan weekly activities and review practice utilization metrics
Support internal and external training needs as directed
Collect and maintain practice data for outcomes assessment
Provide ongoing problem-solving and workflow optimization support
Perform additional duties as assigned
Support the commercial organization through frequent collaboration with Procedural Solutions to drive sales and deliver programs, tools, and training
Partner with Procedural Solutions and related teams (Sales Operations, Customer Care, GBS, Digital Lab, Engineering, Shipping, and Product Group Trainers) to share feedback and support shared objectives
Collaborate with Procedural Solutions and Clinical Affairs on Alpha and Beta testing of software upgrades, including in-office training and release-related updates
Participate in ongoing training to maintain and strengthen job skills
Continue development as a SureSmile Software expert and collaborate across Dentsply Sirona teams in support of the One Customer initiative
Provide support training alongside local Orthodontic Field Representatives or lead training as requested by the Area Sales Director
Participate fully in CIS cross-training related software updates and support Beta Test offices as needed
Assist with National Accounts/DSO, Institutional, and Clinical Affairs projects
Maintain accurate execution and account tracking within SFDC
Identify and share best practices with other CIS and Procedural Solutions specialists
Qualification
Required
Bachelor's degree or relevant dental industry experience
Minimum of 5 years of experience in the orthodontic industry
Experience in orthodontic consulting, training, and process improvement required
Experience working with clinical staff or treatment consultations in an orthodontic office required
Experience integrating DICOM/STL imaging, CAD/CAM technologies, treatment planning software, and 3D printing within orthodontic workflows
Fluency in both French and English (written and spoken) required
Proven ability to work collaboratively with strong, timely communication
Demonstrated success working independently and within cross-functional teams
Strong interpersonal and relationship-building skills
Ability to manage conflicts with emotional intelligence and professionalism
Strong analytical skills with the ability to use data to guide decisions
Ability to identify business opportunities that support sales objectives and customer needs
Demonstrated initiative, accountability, and ownership of responsibilities
Ability to manage multiple priorities and projects simultaneously
Excellent written and verbal communication skills with a consultative approach
High level of professionalism and diplomacy with clients and internal stakeholders
Preferred
Orthodontic office clinical or chairside experience preferred
Company
Dentsply Sirona
Dentsply Sirona is a manufacturer of dental products and technologies.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$550M2025-06-05Post Ipo Debt· $550M
1987-08-21IPO
Leadership Team
Daniel Scavilla
President and Chief Executive Officer
Matthew Garth
Chief Financial Officer
Recent News
GlobeNewswire
2026-01-16
2026-01-16
Company data provided by crunchbase