Gainwell Technologies · 6 months ago
Call Center Representative - Ridgeland, MS (Onsite)
Jackson, MS, US, 39157
Full-time
Onsite
Entry Level
3+ years expGainwell Technologies is focused on enhancing healthcare services through innovative solutions. As a Call Center Representative, you will assist providers and members with Medicaid inquiries, providing empathetic support and ensuring a high-quality experience.
Health CareInformation Technology
Responsibilities
Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries
Serve as the first tier of support for web portal navigation, including login and password assistance
De-escalate situations with dissatisfied callers, providing empathetic and effective support
Handle complex tasks and assignments independently within defined processes
Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information
Document all calls promptly and accurately
Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed
Stay informed about updates and changes to Medicaid and healthcare policies
Adhere to call quality standards to deliver an exceptional provider experience
Manage call handling times to help the team meet service level goals
Comply with contract requirements, business rules, and relevant legal and industry regulations
Perform other duties as assigned
Qualification
Required
High school diploma or GED equivalent required
Minimum of three years of customer service experience
Proven experience collaborating with internal departments and personnel
Familiarity with operating fax machines, telephone systems, and computer software applications
Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities
Benefits
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Variety of leadership and technical development academies
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase