Barco · 2 months ago
Global Support Expert
Duluth, GA, US
Full-time
Hybrid
Entry, Mid LevelBarco is a company specializing in advanced technology solutions, and they are seeking a Global Support Expert for their Enterprise Division. The role involves providing advanced technical support, analyzing incidents, collaborating with R&D engineers, and maintaining a knowledge base to ensure customer satisfaction and product quality.
Data VisualizationElectronicsManufacturing
Responsibilities
Provide advanced 3rd level technical support for customers in our Enterprise Division, with a focus on Meeting Experiences (MTR and related technologies)
Participate in expert helpdesk activities for our global customer base, with a primary focus on the US region
Analyse incidents and problems, reproduce issues in our lab environment, and collaborate closely with R&D engineers to deliver effective solutions
Analyse possible network issues where our products are integrated in. (e.g. Wireshark, Pcap analysing)
Occasionally deliver on-site support to international clients
Proactively maintain both the internal knowledge base and your own expertise in supported products and related technologies (e.g., operating systems, wireless networks, Teams Room and Zoom Room applications)
Support second-line engineers internally and across our global partner network
Provide regular service feedback to sales, project management, and service teams to ensure alignment between customer needs and divisional goals
Report potential product issues or improvement opportunities to Product Management to uphold high product quality standards
Qualification
Required
Bachelor's or master's degree in Networking or Electronics
Proven experience in at least two of the following areas: IT network configuration (wireless, routers, switches), Customer service and support, In-depth knowledge of Microsoft Teams Rooms (MTR), Intune deployments, and Teams support
Strong analytical skills with attention to detail and quality
Ability to work independently with a customer-centric and service-minded approach
Excellent communication skills across all levels, with the ability to handle sensitive situations diplomatically
Fluent in English; additional languages are a plus
Willingness to travel internationally up to 15% of the time
Company
Barco
Barco is a technology company designing and developing visualization products for a variety of selected professional markets.
Founded in 1934
1001-5000 employees
H1B Sponsorship
Barco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (3)
2021 (1)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Vandewiele Group
2014-06-09Post Ipo Equity
2000-11-24IPO
Leadership Team
Ann Desender
Chief Financial Officer
Rajeeva Lochan Sharma
Managing Director- India l Vice President - Operations & Special Projects
Recent News
Company data provided by crunchbase