Healthcare Outcomes Performance Co. (HOPCo) · 1 month ago
Customer Success Specialist - Remote
United States
Full-time
Remote
New Grad, Entry LevelHealthcare Outcomes Performance Co. (HOPCo) is dedicated to enhancing healthcare performance and patient outcomes. They are seeking a Customer Success Specialist to provide support to patients, assist with clinical program enrollment, and ensure high levels of patient satisfaction through effective communication and problem resolution.
Health CareHospital
Responsibilities
Responsible for responding to all customer requests via email or phone in a timely manner
Assist patients with clinical program enrollment and registration
Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels
Communicate with patients in a kind, patient, and empathetic manner
Create and promote a positive patient experience
Provide basic support to patients for smartphone application installation and activation
Assist patients with basic troubleshooting
Escalate product issues to appropriate team members
Fully investigates product issues to assist technical team in troubleshoot
Utilize proper software and tools to maintain records and access technical information
Accountable for all required record-keeping
Collect, analyze, and report on support metrics
Participate in the creation and continuous improvement of documentation and processes
Build relationships and foster teamwork with team members, leadership, and other departments
Maintain a HIPAA-compliant environment
Perform additional duties as assigned
Qualification
Required
Prior experience in health care is preferred. Prior support experience is preferred
Experience with and knowledge of smartphones and computer technology
Computer skills necessary to function in web applications and support software
Excellent communication and customer service skills
Benefits
Competitive Health & Welfare Benefits
Monthly $43 stipend to use toward ancillary benefits
HSA with qualifying HDHP plans with company match
401k plan after 6 months of service with company match (Part-time employees included)
Employee Assistance Program that is available 24/7 to provide support
Employee Appreciation Days
Employee Wellness Events
Company
Healthcare Outcomes Performance Co. (HOPCo)
Healthcare Outcomes Performance Company (HOPCo) is the leading provider of musculoskeletal value-based health outcomes management, service line management and practice management.
Founded in 2005
1001-5000 employees
H1B Sponsorship
Healthcare Outcomes Performance Co. (HOPCo) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Equity
2019-08-01Acquired
2019-01-01Private Equity
Leadership Team
Wael Barsoum
President and Chief Transformation Officer
Recent News
2025-08-28
Company data provided by crunchbase