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Genmab · 4 days ago

Patient Support Services Intern

Berkeley Heights, NJ

Internship

Hybrid

Intern

Start in 2026 Summer

Genmab is an international biotechnology company focused on improving patient lives through innovative antibody therapeutics. The Patient Support Services Intern will support the PSS organization in operational excellence, data accuracy, and process optimization across patient-facing programs, providing hands-on experience in healthcare operations and technology systems.

BiotechnologyHealth CareManufacturingMedical

Culture & Values

No H1B

Responsibilities

Assist in documenting and mapping current workflows across patient onboarding, support, and affordability programs

Identify opportunities for process simplification and automation under the guidance of the Process Optimization team

Participate in small-scale process improvement initiatives aimed at enhancing patient and provider experiences

Support quality monitoring by listening to and evaluating recorded patient service calls

Complete quality scorecards and summarize insights for leadership review

Contribute to call calibration sessions to ensure alignment between Patient Access Specialists (PAS), Patient Engagement Liaisons (PEL), and leadership

Assist with accurate data entry and validation within Genmab’s Customer Relationship Management (CRM) system (e.g., Salesforce)

Analyze trends and generate simple reports highlighting key operational or quality metrics

Support data integrity efforts by identifying missing, duplicate, or inconsistent information

Collaborate with the Process Optimization & Technology team to document system enhancement requests or issues

Participate in testing new features or updates to ensure functionality, compliance, and user readiness

Learn how integrations across patient service systems (e.g., telephony, portals, copay platforms) contribute to seamless patient journeys

Engage with various departments including IT, CE&I, Analytics, and Compliance to understand how technology and process design support patient outcomes

Contribute to regular team meetings, calibration sessions, and improvement discussions

Support vendor management activities, including data collection and tracking of service performance metrics

Qualification

Data AnalyticsCRM SystemsProcess OptimizationMicrosoft Office SuiteAnalytical MindsetCommunication SkillsDetail-orientedInterpersonal SkillsTime ManagementAdaptability

Required

Currently pursuing a Bachelor's or Master's degree in Life Sciences, Healthcare Administration, Social Work, Nursing, Business, Data Analytics, or a related field

Strong interest in patient access, healthcare operations, or health technology

Detail-oriented, organized, and proactive with a willingness to learn

Excellent communication and interpersonal skills; ability to work collaboratively across teams