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Altice USA · 2 months ago

Manager Fiber Engineering

USA.NY.Bethpage-1111 Stewart

Full-time

Onsite

Mid, Senior Level

$125K/yr - $145K/yr

7+ years exp

Altice USA is a leading telecommunications provider, and they are seeking a Manager of Fiber Engineering to lead a team responsible for the usage and maintenance of their fiber network. The role involves managing team objectives, ensuring quality output, and providing guidance on fiber network design and customer service installations.

Communications Infrastructure

Responsibilities

Own and manage the usage of Lightpath’s Fiber Network

Effectively manage and support a team of Fiber Engineers to ensure consistently meeting needs of our business & customers

Set team objectives based on departmental goals & regularly report on overall progress as well as various project milestones

Provide mentoring and coaching to a team of direct reports regarding day-to-day decision-making, responsibilities & output

Own systems & process training of all team members to ensure meeting departmental standards & maintaining high level quality output

Independently own and resolve day-to-day escalations requiring manager-level engagement to clear roadblocks

Accountable for team’s overall output ensuring meeting departmental SLAs & expectations

Establish and maintain effective communications and a professional working relationship with customers both internal and external, including Lightpath service delivery, project management, circuit design, OSP construction, sales engineering, vendors, and customers

Make decisions regarding the usage of our fiber network and how it is to be leveraged to enable our customers’ success. Will include designing fiber routes for various telecom services such as Dark Fiber, Ethernet, SD-WAN, WDM, DIA, Small Cell, and FTT services

Produce creative solutions using Lightpath assets to deliver unique services for our customers’ needs supporting design criteria such as distance limitations, diversity needs, or specific routing requirements

Lead training for both individuals and groups within the department to help further their knowledge of industry practices and procedures

Research existing databases, files, and records for purposes of network design, fiber optimization, customer communications, and/or relocation of fiber facilities

Create and provide output specifying selected fiber path and required splicing work to be performed for new fiber-based service installations, relocation of existing fiber facilities, and/or restoration of existing traffic

Ensure company records are accurate by inputting and maintaining data of physical assets in our GIS database

Provide real-time support for in-field customer maintenance & repair activities

Analyze, approve, & organize fiber trace data to support service delivery or maintenance activities

Ensure inventory of fiber usage & customer service records are accurate by inputting and maintaining circuit data in our GIS database

Organize workday efficiently to maximize productivity by utilizing proper time management techniques

Assist in the accomplishment of company objectives or needs by performing other related duties as assigned by manager

Qualification

Telecom fiber network experienceGIS-based data managementFiber construction practicesGoogle Earth proficiencyMS Office proficiencyLeadership experienceAnalytical skillsOrganizational skillsTime management skillsMentoring skills