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Altice USA · 1 month ago

Lead Telecom Engineer

USA.NY.Bethpage-1111 Stewart

Full-time

Onsite

Senior Level, Lead/Staff

$125K/yr - $135K/yr

10+ years exp

Altice USA is a leading telecommunications provider, and they are seeking a highly skilled Lead Telecom Engineer to architect, implement, and support advanced voice infrastructure solutions. This role involves leading initiatives around voice service delivery and network optimization while ensuring high availability and performance across voice infrastructure.

Communications Infrastructure

Responsibilities

Lead the design, deployment, and support of voice infrastructure using Metaswitch CFS, Perimeta SBC, and EAS platforms

Architect and maintain SIP-based voice networks, ensuring interoperability and performance across diverse environments

Evaluate, configure, and deploy SIP endpoint devices (IP phones, ATAs, soft clients) across enterprise and carrier-grade environments

Troubleshoot complex voice issues involving SIP signaling, RTP media flow, and TDM interconnects

Integrate and manage commercial cloud-based voice services such as Microsoft Teams Direct Routing, Zoom Phone, RingCentral, 8x8, or similar platforms

Provide technical leadership and guidance to voice engineering teams, ensuring best practices and high-quality deliverables

Collaborate with cross-functional teams to integrate voice services with cloud platforms and enterprise applications

Develop and maintain documentation for voice network architecture, configurations, and operational procedures

Lead voice-related projects from concept to completion, including planning, resource allocation, and execution

Stay current with industry trends and emerging technologies in VoIP, cloud communications, and unified communications

Qualification

Metaswitch CFSSIP protocolsVoice EngineeringCloud-based voice servicesTDM protocolsVoice network monitoringLinuxMicrosoft Office SuiteScriptingAutomation toolsVendor interoperabilityLeadershipDocumentationInterpersonal skills

Required

BS/BA in related discipline (i.e., Telecommunications, Electrical Engineering, Computer Information Systems, Management Information Systems) and 10+ years of experience in Voice Engineering, with at least 5 years in a lead or senior role. Will consider additional industry experience in lieu of degree

Proven experience in leading technical teams, mentoring engineers, and managing complex voice infrastructure projects

Expert-level knowledge of Metaswitch CFS, Perimeta SBC, and EAS

Strong understanding of SIP, RTP, and TDM protocols, including call flow analysis and troubleshooting

Hands-on experience with commercial cloud-based voice services (e.g., Microsoft Teams Phone System, Zoom Phone, RingCentral, 8x8, Vonage)

Proven experience with SIP endpoint provisioning, firmware management, and vendor interoperability

Familiarity with voice network monitoring tools and packet capture analysis (e.g., Wireshark) and IP/Ethernet network troubleshooting skills

Demonstrate initiative to build relationships both internally and externally with minimal supervision/direction from management with proven ability to manage multiple tasks/projects as well as lead small and or large, directed projects

The ability to provide written documentation of complex technical issues/resolutions effectively summarize findings as well as business case preparation including RFI/RFPs. Strong interpersonal skills including the ability to effectively communicate complex technical concepts to non-technical end-users

Must have excellent PC skills. Knowledge in Microsoft Office Suite software as well as Visio preferred

Experience with VoIP security, NAT traversal, and SBC configuration

Knowledge of Linux, scripting (e.g., Python, Bash), and automation tools

Familiarity with carrier interconnects, number portability, and regulatory compliance