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Altice USA · 1 month ago

Commercial Retention Specialist

USA.TX.Tyler-1820 SSW Loop 323

Full-time

Onsite

New Grad, Entry Level

Altice USA is a leader in the fast-paced world of connectivity, seeking enthusiastic professionals to join their team. The Commercial Retention Specialist is responsible for saving and retaining customers who wish to disconnect or downgrade their service, utilizing high-value selling skills to meet sales retention targets.

Communications Infrastructure

No H1B

Responsibilities

Demonstrate product and service knowledge while utilizing high value selling skills to meet Optimum technology, product, and service sales retention targets, in a commission driven environment, by retaining customers who are at risk of terminating service or rewarding loyal customers, through explanation of the overall value, features and benefits of all products and services offered by Optimum, including communicating competitive offers to customers for comparison

Utilizing tools and resources, as well as navigate the multi-product customer billing systems, to interpret and explain to the customer current and historical information contained within the system in response to any customer-related inquiries

Qualification

Call center experienceSales performanceWindows based systemsConflict resolutionWritten communicationOral communicationResourcefulMotivatedTeam-orientedCollaborative

Required

High School diploma or GED required

Call center experience required, previous technology and/or cellular sales or equivalent experience preferred

Must be comfortable working in a fast-paced, conflict resolution environment and have the necessary skills to consistently perform to Optimum standards

Ideal candidates must be highly motivated and enjoy working in a challenging sales performance-measured, commission driven environment

Must be able to exhibit written and oral communications skills to a standard as set by Optimum

Computer skills using Windows based systems, including databases & billing systems required

Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required