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Altice USA · 3 months ago

Intern - Desktop Support

USA.NY.Bethpage-1111 Stewart

Internship

Onsite

Intern

$18/hr - $20/hr

Altice USA is a leading telecommunications company that operates Lightpath, providing a wide range of network solutions. The Desktop Support Analyst Intern will provide customer-focused support and administration for IT assets, collaborating with various teams to resolve issues and ensure superior service.

Communications Infrastructure

Responsibilities

Providing installation, testing, and setup of supported hardware and software

Working within the team and other support staff in recognizing, identifying, isolating, and resolving problems with information systems products and services

Providing support in resolving complex computer and/or network problems

Supporting remote locations and remote workers and assisting remote support technicians, as needed

Imaging and maintaining all supported systems. These might include Desktops, Laptops, Printers, Monitors, Mobile Devices, and associated equipment

Documenting knowledge articles to support troubleshooting and resolution

The Analyst will partner and coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues

Qualification

Troubleshooting hardware issuesTroubleshooting software issuesPC/Mac imagingAnalytical skillsDesktop ticketing managementProblem-solving skillsCustomer service skillsVerbal communicationWritten communication

Required

Entering senior year of an undergraduate program or be recent graduates of an undergraduate or master's program in Computer Science, Information Technology, or a related field

Candidate must be local to one of our office locations. Bethpage NY, NYC, Golden CO, Wakefield MA, White Plains NY

Must have an interest in learning a support role, troubleshooting hardware and software issues for mid to large-size organizations with employees in multiple locations

Strong ability to manage their own day-to-day operations of a desktop ticketing queue and assigned projects

Must be willing to acquire strong customer service skills with the ability to solve issues over the phone and in person

Must be willing to acquire experience with PC/Mac and laptop imaging and refreshes

Strong problem-solving skills and the ability to prioritize requests

Strong analytical skills to participate in technological discussions and decision-making

Strong verbal and written communications skills