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Altice USA · 3 months ago

Senior Network Analyst - NMC

USA.NY.Bethpage-1111 Stewart

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

2+ years exp

Altice USA is a leading telecommunications company that operates Lightpath, one of the largest competitive local exchange carriers in the tri-state area. The Senior Network Support Analyst will support the Lightpath Network and customers by coordinating testing, maintenance, and repair functions while ensuring network resilience through troubleshooting and operational support.

Communications Infrastructure

Responsibilities

Monitor and respond to network-related events across transport, data, and customer service platforms

Conduct monitoring and intrusive testing for all products and managed services, including Ethernet, VPN, ELAN, and IP services

Open and track trouble tickets, performing initial analysis and triage for customer-reported service issues; resolve directly when possible or escalate to higher-tier support teams

Manage and support trouble tickets using ticketing and engineering databases to ensure accurate documentation and timely resolution

Apply strong technical proficiency in Layer 1, 2, and 3 networking, with emphasis on Ethernet switching (VLANs, STP, trunking, port-channeling) and routed networks (OSPF, BGP, VRFs)

Troubleshoot LAN handoffs, including port-level analysis, VLAN tagging, and subnet/IP addressing

Serve as liaison with end-users, managers, and technical teams to communicate status updates until resolution is achieved

Interface daily with Field Service, Engineering, Customer Care, Product, and Change Management teams to coordinate testing, dispatches, and repairs

Ensure performance metrics and goals are achieved for network availability and MTTR

Participate in scheduled maintenance windows and change management activities as required

Ability to work flexible hours in a 24x7 environment, including evenings, weekends, holidays, overtime, and on-call rotations

Qualification

Layer 2/3 networkingEthernet switchingRouting technologiesCisco certificationsNetwork monitoring toolsMicrosoft OfficeVerbal communicationWritten communicationProblem-solvingConflict resolution

Required

Minimum 2 years of NOC and/or Network Engineering experience required

Hands-on experience with DWDM, Ethernet, Layer 2/3 switching, and routing technologies

Strong working knowledge to support intelligent transport and managed service solutions for E-Line, V-Line, E-LAN, VPN, Internet Access, bundled services, and managed routers

Familiarity with LAN protocols and troubleshooting methodologies (IP addressing, DHCP, DNS, VLAN design)

Experience using CLI across Cisco, Juniper, or Nokia devices

Strong verbal and written communication skills, with proven ability to multitask and manage competing priorities

Ability to collaborate, problem-solve, and use conflict resolution skills effectively

Proficient with Microsoft Office and network monitoring tools