Altice USA · 5 months ago
Product Operations Manager II
USA.NY.Bethpage-1111 Stewart
Full-time
Hybrid
Mid Level
$77K/yr - $127K/yr
3+ years expAltice USA is a leader in the fast-paced world of connectivity, seeking a Product Operations Manager II to join their team at Optimum. This role involves optimizing product quality and operational processes to enhance customer experiences while collaborating with various teams to resolve product issues and improve performance.
Communications Infrastructure
Responsibilities
Intakes and investigates persistent issues across dedicated product value streams
Tracks root causes, assigns ownership, and follows issues through to resolution
Identify potential risks in product operations and develop mitigation strategies
Reduces repeated care/field escalations by proactively addressing patterns
Analyzes internal and external customer feedback to identify systemic failures and recurring blockers
Collaborate with analytics team to develop dashboards that manage product performance
Provides visibility into what’s not working post launch
Enables data driven prioritization for product fix's, process improvements, or escalation
Partners with product, care, field, and quality teams to validate real-world pain points
Leverage Confluence and Jira tickets to create and maintain detailed documentation and organization across multiple teams
Provide regular updates to stakeholders on product operations, performance and strategic initiatives
Align Five9s reporting with QA, product, and operational remediation cycles
Presents investigation discoveries, solutions and reporting to senior leadership
Qualification
Required
A bachelor's degree with 3-5 years of experience in the Product Operations, Product Management or Development
A proactive, positive mindset and a desire to grow within a high-performing, purpose-driven team
Demonstrated problem-solving skills to identify issues, propose solutions and implement improvements
Proven verbal and written communication skills to interact effectively with cross-functional teams
Strong presentation skills, with the ability to distill complex analytics into actionable recommendations
Strong attention to detail, with the ability to manage multiple workstreams simultaneously
Proficiency in Microsoft office products such as Excel, PowerPoint, Teams, Word, etc
Proficiency in data analysis and interpretation leveraging tools such as Tableau
Experience with product delivery tools like Jira and Confluence
Preferred
Experience in Telecommunications
Proficiency in SQL for querying, analyzing, and overseeing data processes
Experience with key broadband quality and engagement metrics such as speed, latency jitter
Background in quality assurance or testing and validation processes
Experience conducting user testing and gathering feedback to improve the user experience
Experience with broadband technologies such as DOCSIS and FTTH and their network architectures
Experience working with WIFI technologies and understanding of its impact on the home experience
Company
Altice USA
Thanks for visiting our page. Altice USA is now Optimum Communications, Inc. We are no longer operating under the Altice USA name.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3BKey Investors
BC Partners
2025-11-25Post Ipo Debt· $2B
2025-07-17Post Ipo Debt· $1B
2017-06-23IPO
Leadership Team
Marc Sirota
EVP, Chief Financial Officer
Benjamin Smith
SVP, Chief Information Security Officer
Recent News
bloomberglaw.com
2025-12-06
2025-12-05
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