Intern - Customer Care jobs in United States
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Altice USA · 2 months ago

Intern - Customer Care

positionUSA.NY.Bethpage-1111 Stewart
timeInternship
remoteOnsite
seniorityIntern
money$18/hr - $20/hr

Altice USA is a leading telecommunications and media company, and they are seeking a motivated and tech-savvy Customer Care Intern. The intern will work closely with the Customer Care leadership team to explore, prototype, and implement AI-driven solutions that enhance service delivery and improve customer experience.

Communications Infrastructure

Responsibilities

Collaborate with the Customer Care team to identify opportunities for AI integration in customer support workflows
Develop and test AI models or tools (e.g., chatbots, sentiment analysis, predictive analytics) to improve customer interactions
Assist in the deployment and monitoring of AI solutions in real-world customer service environments
Analyze customer data to uncover trends, pain points, and automation opportunities
Document findings, prototypes, and recommendations for future AI initiatives
Stay current with AI trends, tools, and best practices relevant to customer service

Qualification

PythonMachine LearningNatural Language ProcessingSalesforceData AnalysisProblem-SolvingCommunicationCollaboration

Required

Eligible candidates should be entering their senior year of an undergraduate program or be recent graduates of an undergraduate or master's program
Candidate must be local to one of our office locations. Bethpage NY, NYC, Golden CO, Wakefield MA, White Plains NY
Currently pursuing or recently completed a degree in Computer Science, Data Science, AI/ML, or a related field
Familiarity with Python, machine learning frameworks (e.g., TensorFlow, PyTorch), and natural language processing (NLP)
Strong problem-solving skills and a passion for innovation
Excellent communication and collaboration abilities

Preferred

Experience with Salesforce and data analysis tools (e.g., pandas, SQL, Power BI) is a plus

Company

Altice USA

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Thanks for visiting our page. Altice USA is now Optimum Communications, Inc. We are no longer operating under the Altice USA name.
dateFounded in 2015
location
Bethpage, New York, USA
people-size10001+ employees
web-link
http://www.alticeusa.com

Funding

Current Stage
Public Company
Total Funding
$3B
Key Investors
BC Partners
2025-11-25Post Ipo Debt· $2B
2025-07-17Post Ipo Debt· $1B
2017-06-23IPO

Leadership Team

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Marc Sirota
EVP, Chief Financial Officer
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Benjamin Smith
SVP, Chief Information Security Officer
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Recent News

bloomberglaw.com
Altice USA Executives Split Nearly $2 Million in Special Bonuses
2025-12-06
ION Analytics
Optimum Communications claims its creditors control leveraged finance market in antitrust attack on cooperation agreement – Legal Analysis
2025-12-05
MarketScreener
Optimum to Present at the UBS Global Media and Communications Conference
2025-12-05
Company data provided by crunchbase