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Macy's · 2 days ago

Seasonal Assistant Supervisor - Ready to Wear, Herald Square - Full Time

151 West 34th Street, New York, NY, 10001, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is more than just a store; it has been a part of American tradition for over 160 years. The Assistant Supervisor will be responsible for enhancing the customer experience through active supervision and by fostering a positive store environment. This role involves managing customer service issues, supporting sales volume, and leading store activities to ensure exceptional presentation standards.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Provide Active Supervision by continually circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume

Manager customer service issues to completion

Manager customer flow throughout the building on high traffic days and reassign resources as needed

Lead store activities to ensure customer readiness and exceptional presentation standards

Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal

Role model ability to build lasting customer relationships ― provide colleagues with fast-feedback and redirection to foster the same behaviors, and recognize colleagues for practicing them

Execute store opening and closing procedures; access to alarm systems and keys

Manage workload reports; lead a process if necessary

Help build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences

Meet with Sales and Customer Experience Manager or the Operations and Visual Merchandising Manager sales floor activities or support activities to monitor

Oversee colleague execution and completion of daily Fulfillment responsibilities

Provide feedback and contribute observations via SCX and OVM at colleague quarterly check-in

Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others

Assist colleagues with timekeeping issues (ex. clocking corrections, paid time off requests, etc.)

Assist Colleague Support in resolving employee relations issues

Regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Customer serviceActive supervisionStore systems knowledgeInterpersonal skillsProblem-solvingTeam collaborationAdaptability

Required

High School Diploma or equivalent required

1-2 years related experience

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Regular, dependable attendance and punctuality

Prolonged periods (at least two consecutive hours) of standing/walking around the store or department

Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment

Frequently lift/move up to 50lbs

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)