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Gulfstream Aerospace · 3 weeks ago

Customer Material Specialist

Dallas, Texas

Full-time

Onsite

Mid Level

4+ years exp

Gulfstream Aerospace is a leading manufacturer of advanced business jet aircraft, and they are seeking a Customer Material Specialist to ensure the proper management and delivery of customer materials and equipment. The role involves coordinating with various teams to facilitate a positive customer experience during aircraft delivery.

AerospaceAutomotiveInformation TechnologyManufacturing

No H1B

Responsibilities

Analyze approved Completion Package to understand loose equipment and other customer deliverable requirements

Order, track and maintain an account of customer property, amenities, spare parts and material, and loose equipment to reduce/eliminate replacement costs

Responsible to maintain organization and security of customer loose equipment storage area

Act as the Liaison between Customer Completions & Delivery team and Technical Publications organization to ensure accurate content and on-time delivery of the Cabin Operating Manuals, Cabin Familiarization Video, Completion Center Maintenance Handbooks and other deliverable items

Inspect and fit-check Crystal, China and Flatware (CCF) for each aircraft and ensure CCF are stored and loaded into the aircraft in a sanitary manner

Prepare and load all loose equipment items into aircraft as directed by customer prior to departure

Ship Loose Equipment (to include Customs declarations) to the customer in a timely manner post-delivery

Ensure spare material/carpet includes proper burn certification documentation prior to shipping to customer

Internal collaboration with Procurement, Materials and Stockroom associates to facilitate ordering loose equipment, amenities and spare parts

Interface with other functional areas to support and formulate resolutions for issues relating to shortages, customer property and Work Change Request (WCR) requirements

Maintain daily contact with Customer Completion & Delivery team, internal departments, customers and suppliers, when necessary, to exchange information, coordinate activities, and resolve problems encountered in daily operations

Manage Customer Furnished Equipment (CFE) shipped to Gulfstream in support of delivery

Perform other duties as assigned

Qualification

Aircraft related experienceCustomer service experienceMicrosoft Office proficiencyReading Interior Design DrawingsBasic aircraft terminologyAircraft completionsOperate PCsCommunication skillsInterpersonal skills

Required

Position requires the ability to bend, stoop, climb stairs while carrying objects

Lifting up to 40lbs occasionally as needed

Associate's Degree or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

4 years aircraft related experience, preferably in aircraft completions, corporate aviation, customer service environment or materials management

Bachelor's Degree may offset 4 years experience requirement

Excellent verbal and written communications skills required

Excellent interpersonal skills to include projecting a positive and professional demeanor

Preferred

An overall familiarity with basic aircraft terminology preferred, but not mandatory

Knowledge of aircraft completions preferred, but not mandatory

Ability to operate personal computers; experience with Microsoft products to include Word, Excel and Power Point

Corridor experience preferred, but not mandatory

Experience in reading and interpreting Interior Design Drawings preferred, but not mandatory

Willing to support customer needs and issues during and after normal working hours

Willing and able to travel as required

Company

Gulfstream Aerospace

Glassdoor3.6

Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.

Founded in 1958

Savannah, Georgia, USA

10001+ employees