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Citi · 3 days ago

Customer Service Representative

Jacksonville, FL

Full-time

Onsite

Entry Level

$42K/yr - $54K/yr

1+ years exp

Citi is a global financial services company, and they are seeking a Customer Service Representative to perform moderately complex assignments with limited supervision. This role involves corresponding between different businesses, tracking requests, and ensuring compliance with laws and regulations while maintaining the firm's reputation.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Corresponds between different businesses within Citi

Receives requests and routes to appropriate business units, vendors etc

Communicates with all levels of personnel

Composes messages in a language that is simple to understand for all parties concerned

Tracks requests by marketplace and

Reports on the departmental MIS

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualification

Written skillsInformation gatheringAnalysis skillsJudgment skillsCommunication skills

Required

Must have excellent written skills with the ability to breakdown complex messages, paraphrase individual request within a message and disseminate to other Citigroup businesses, vendors, etc

1-3 years relevant experience

High School diploma or equivalent

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1386)

2024 (849)

2023 (1375)

2022 (1117)

2021 (876)

2020 (901)