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Subaru of America · 1 week ago

Recalls and Campaigns Specialist

Merchantville, NJ

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $82K/yr

2+ years exp

Subaru of America is a leading auto brand in the US, committed to innovation and sustainability. The Recalls and Campaigns Specialist supports the manager in ensuring compliance with government regulations for recall documentation and completion reporting, while also facilitating communication and coordination for product recalls and service campaigns.

Consumer GoodsManufacturing

Responsibilities

Supports manager with the planning, administration, and rapid execution of recalls and campaigns

Communicates recall and campaign plans, either directly or indirectly though Subaru Corporation (SBR), with other North American distributors such as Subaru Canada, Inc. (SCI), Servco (Hawaii), Trebol Motors (Puerto Rico), Guam, and American Samoa

Composes draft retailer announcements and owner notification letters for recalls and campaigns and facilitates approval of those documents from SBR, Subaru of America (SOA) Service, SOA Legal, and North American Subaru, Inc. (NASI) executives (i.e., maintains documentation flow from draft to distribution)

Supports manager to provide information required in the claims system recall parameters to the SOA Claims team and composes the customer-facing information for those parameters to ensure they are available at the time a new recall/campaign is systematically launched or updated

Composes updated retailer announcements regarding significant changes in the campaign, such as part availability, bulletin availability or modification, owner notification schedules, or VIN-level status changes

Coordinates with third-party vendors (i.e., S&P Global [Polk] and Allied Printing) to obtain owner vehicle registration data

Supports manager in communicating the printing/mailing timeline and provides approval of the proofs of owner notification letters prior to mailing

Processes recall and campaign administrative expense invoices, obtains authorization from NASI executive-level management for payment through Docusign, and submits the invoices for payment through Emburse (Certify) upon receiving authorization

Monitors Subarunet and email communications for new and updated documentation, such as owner notification letters, recall-related technical service bulletins, recall-related training information, and recall-related retailer announcements, and maintains responsibility for the submittal of these communications to the National Highway Traffic Safety Administration (NHTSA) within five (5) business days of their release, as required by federal regulation

Compiles and submits all recall and campaign completion reporting:

Prepares and distributes weekly completion reports for SOA internal use and monthly completion reports for SBR by compiling data from the SOA warranty claims system, relevant data from Oracle Business Intelligence (OBI), and information extracted from the S&P Global Recall Management System

Extracts and compiles recall completion data from OBI and the S&P Global Recall Management System to assemble and submit required quarterly and annual safety recall completion reports to NHTSA

Gathers and compiles the data needed for emissions quarterly reporting required for the California Air Resources Board (CARB), the Environmental Protection Agency (EPA), and various other state Air Resource Boards (ARBs) such as New York (NY), Maine (ME), and Massachusetts (MA)

Communicates with the Emissions Activities Manager as new states adopt reporting requirements and works with SOA Information Technology (IT) to make modifications to ensure ongoing compliance

Tracks the completion progress of each recall and campaign, monitors and analyzes recall and campaign completion rate activity, and reports any concerns to manager

Supports the NASI Field Safety and Compliance team with special projects that require research of sales, parts, service, and customer information

Interacts with SOA I.T. to ensure that systems support changing business requirements

Qualification

Recall regulationsMicrosoft ExcelProject management skillsOracle Business IntelligenceTechnical knowledge of Subaru vehiclesCommunication with Japanese staffAnalytical skillsMeet deadlinesOrganizational skillsWork independently

Required

Bachelor's Degree required

Up to 2 years required

Ability to maintain strict confidentiality

Ability to communicate effectively with all levels of employees in organization

Ability to be effective in communicating with Japanese staff (verbally, non-verbally, and in writing) and accommodating of Japanese business culture

Strong project management, organizational, and analytical skills

Ability to adhere to strict deadlines

Ability to work independently with minimal supervision, exercise good judgment, solve problems, think critically and prioritize work in a fast-paced environment