Twins Lawn Service · 6 days ago
Landscape Account Manager
Sterling, MA
Full-time
Onsite
Mid Level
3+ years expTwins Lawn Service is seeking a dedicated and skilled account and sales manager to join their team as a Landscape Account Manager. The role involves driving new business development, creating long-term growth strategies, and maintaining relationships with residential and commercial customers.
Construction
No H1B
Responsibilities
Develop and maintain relationships with new and existing residential and commercial customers, offering expert advice and guidance from maintenance services to large landscape construction projects
Act as a liaison between customers, clients, and the company to ensure timely collections if needed
Promote the Twins Lawn Service name, brand, and culture with honesty, integrity, and ethical behavior
Develop and manage strategic partnerships to grow the business
Assist in making weekly employee schedule, abiding by company payroll budget and weekly allotment of hours (budgeted hours)
Assist in the sales process and customer contacts/meetings
Looks for and actively pursues sales opportunities. Identify opportunities to enhance services, upsell, grow account revenue, and take on new leads to expand the client base
Participates in community and networking events to promote the growth of the business and expand name recognition in the community
Attends professional networking groups and events
Helps customers understand services provided
Responds promptly to requests from other office and management staff
Securely and safely maintains service vehicle, equipment, and materials
Actively participates in learning opportunities
Assists other production-based departments, as needed
Work independently on various projects/tasks as assigned
Serve as the primary point of contact, build and maintain strong relationships with residential and commercial clients, and proactively communicate to understand their needs and resolve issues
Manage client accounts and contracts, prepare reports, and handle administrative tasks associated with client accounts
Effectively negotiate details of contracts and payment terms
Build and train a high-performing production team, ensuring that projects are completed on time and in accordance with safety, quality, and profitability standards. Manage and motivate maintenance crews
Manage production for our services, maintaining accurate schedules and job notes to ensure seamless delivery of services that meet customer expectations
Regularly visit job sites to direct work, identify teachable moments with crews, and ensure customer satisfaction. Address and resolve customer concerns by developing solutions
Direct job site activities, including coordinating workflow, hands-on work, and operating equipment. Train and develop all field employees. Ensure safety for employees, customers, and the general public
Sell enhancement services to improve site conditions and coordinate with other divisions to ensure successful completion of enhancement work on budget and on time
Master company-wide software (Service Autopilot) to create work tickets, estimates, and schedules for crews
Identify and present business and marketing opportunities to company management. Research emerging trends and recommend new company offerings to satisfy customer needs
Work independently on various projects/tasks as assigned
Other duties as assigned by management
Qualification
Required
Valid driver's license
Ability to carry up to 50 to 100 pounds, 8-10 hours per day
Comfortable working in various weather conditions and lifting heavy parts/equipment
Professional appearance
Ability to work in a results-oriented environment
3+ years of new business development or sales experience
Highly motivated and detail-oriented individual who is self-driven
Excellent time management skills with the ability to prioritize and multitask effectively. Strong organizational and time-management abilities
Proven ability to build and maintain long-term client relationships
Excellent verbal and written communication skills, with strong presentation skills
Strong knowledge of internet search technologies and ability to identify decision-makers and source prospects
Experience overseeing daily business operations, creating and refining processes for high-growth companies
Familiarity with CRM program and estimating software
Ability to work independently and collaboratively
History of using Outlook, Excel, PowerPoint, and Word
Ability to adapt to a rapidly changing business landscape, with proven problem-solving abilities
Strong time management skills with the ability to multitask and prioritize
Strong plant identification and turf knowledge
Valid driver's license with a clean RMV driving record
Authorized to work full-time in the US
Ability to work flexible hours to meet both seasonal demands and deadlines
3+ years of residential landscape sales
Minimum 3 years of experience in sales and business development experience (does not have to be in landscape/green industry) or 3+ years of landscape account management experience
Preferred
Valid Massachusetts hoisting license
Bachelor's degree in Ag business, Horticulture, Ag science, Landscape Maintenance, Agronomy, Floriculture, Forestry, Plant and Soil Science, Environmental Design, Turf Grass or Landscape Architecture
MCLP and MCH certifications
Knowledge of Service Autopilot CRM
Local knowledge and contacts in one or more market segments preferred
Working experience with social media (LinkedIn, Facebook, Instagram, Twitter)
Bilingual (Spanish) is a plus
Company
Twins Lawn Service
We are a family owned and operated lawn, landscape and snow management company located in Worcester, Massachusetts, dedicated to providing our customers with the highest quality residential and commercial landscaping and snow and ice management services in the area.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase