Sun Communities & Sun Outdoors ยท 1 month ago
Resort Reservation Specialist
Southfield, MI, US
Full-time
Onsite
Entry Level
1+ years expSun Communities & Sun Outdoors is an industry-leading organization focused on providing exceptional customer experiences at their RV Resorts. The Resort Reservation Specialist is responsible for managing reservations, educating guests about resort amenities, and maximizing sales through effective communication and customer service.
Real Estate
Responsibilities
Field incoming phone calls from resort hotline and the field (Essential)
Respond to incoming web chats ensuring a positive customer experience (Essential)
Guide incoming callers through the reservation process (Essential)
Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential)
Educate guests on resort locations, amenities and bookings (Essential)
Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
Works with existing customers to obtain potential new customers through referral programs
Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
Meets and/or exceeds all reservation goals as assigned
Adheres to all company policies regarding inbound and outbound calls
Other duties as assigned
Qualification
Required
High School Diploma or GED (Required)
1 year in sales and customer service experience (Required)
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
Required Certifications/Licensures:(Valid driver's license)
Benefits
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Company
Sun Communities & Sun Outdoors
About Us: Sun Communities and Sun Outdoors are the nation's premier provider of manufactured home communities and RV resorts.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fernando Castro-Caratini
Chief Financial Officer
Marc Farrugia
EVP & Chief Administrative Officer
Company data provided by crunchbase