Classic Collision ยท 2 days ago
Writer Trainee
Houston, TX
Full-time
Onsite
New GradClassic Collision is a rapidly growing company dedicated to providing quality service with integrity and honesty. The Writer Trainee will be responsible for educating customers on the repair process, maintaining communication throughout the repair, and ensuring customer satisfaction.
Automotive
Responsibilities
Explain and educate customers on repair process on a high level, including insurance claim information and processes
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Ensure vehicles are delivered to customers once completed
Responsible for customer communication throughout the repair process
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
Follow up on all DRP assignments present and past to maintain sales for the center
Secure proper payments
Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
Perform other administrative tasks and duties as required to successfully meet the needs of the business
Assist in estimate and supplement writing
Other duties as assigned
Qualification
Required
Must be at least 18 years of age
Must have a valid driver's license and be eligible for coverage under company insurance policy
Effective communication (written and verbal) and interpersonal skills are required
Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment
Preferred
Previous experience in customer service, sales, or other related fields is preferred
Benefits
Paid Weekly
Continuous Training
Supportive Team Culture
Company match 401K
Medical/Dental/Vision
Paid Time Off - 6 Paid Holiday
Rewarding Work
Company
Classic Collision
Classic Collision operates a chain of car collision centers.
Founded in 1983
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-03Acquired
2020-01-16Private Equity
Leadership Team
Ana S.
Senior Human Resources Business Partner
Charlie Drake
Chief Operations Officer
Recent News
2025-04-01
Company data provided by crunchbase