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Citizens · 2 days ago

Fraud and Claims Consumer QA QC Sr Specialist

Johnston, RI

Full-time

Onsite

Mid, Senior Level

1+ years exp

Citizens is a financial institution focused on providing customer-centric services, and they are seeking a Fraud and Claims Consumer QA QC Sr Specialist. In this role, you will monitor and process requests related to high-risk or complex processes while ensuring compliance with regulatory requirements and identifying opportunities for improvement.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Primary focus is on execution within defined processing parameters with some expansion based on developing capabilities and or experiences. QA/QC tasks are expected to be completed timely, accurately with focus on attention to detail. Ensure procedures and SOPs are adhered to when performing your work, as measured through quality checks by management/team leader

Focus is on doing the right thing and working together. Respond to internal/external customer inquiries within 24 hours. Ensure that any and all errors identified within your processes are formally recorded so that coaching and feedback can be given to processors and future risk can be mitigated

Understand and comply with regulatory requirements that impact your work including state and federal laws. Understand the importance of risk management and how it impacts your daily responsibilities. Complete required Regulatory and HR compliance training each quarter by established deadlines. Escalate risk issues to management immediately

Identify opportunities to continuously improve the customer experience and/or internal processes for efficiency and risk mitigation. Bring these ideas to management and assist in driving these to completion when asked to do so

Qualification

Financial industry experienceMicrosoft SuiteResearch skillsOrganizational skillsAttention to detailLearn independentlyMulti-project handlingCommunication skillsSelf-motivatedInitiative

Required

1-3 years' experience in financial industry

Strong organizational, research and communication skills

Intermediate proficiency in Microsoft Suite (Excel, PowerPoint)

History of strong performance driven by being self-motivated, taking initiative to turn ideas into actions, and producing significant output at a high level

Aptitude to learn new skills or software independently to be able to provide better guidance and recommendations to colleagues and management

Proven organization skills, attention to detail, and ability to handle multiple projects simultaneously

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees