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TowneBank · 1 day ago

Full Time Travel Team Teller - Richmond Region

Glen Allen, VA

Full-time

Onsite

Entry Level

1+ years exp

TowneBank is committed to exquisite service for its members and promoting community well-being. As a Member Service Representative, you will handle monetary transactions, verify checks and cash, and provide excellent service to members while adhering to security guidelines and federal regulations.

Banking

Responsibilities

Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts

Verifying checks and cash and examining documents for essential elements

Reviewing & providing system overrides on other tellers’ transactions, when needed

Following the Bank’s security guidelines on a daily basis

Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements

Reviewing member accounts in order to make appropriate decisions regarding the requested transaction

Accurately keeping cash drawer in balance on a daily basis

Promoting TowneBank and its products and services

Providing exquisite service to members in person, on the phone or by email

Displaying a professional appearance and behavior

Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc

Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Qualification

Bank teller experienceBasic computer skillsCustomer serviceCash handlingPunctualityMulti-taskingTeam playerProblem solving

Required

At least one year of bank teller experience with a single employer

Proven ability to give our members excellent service in person, on the phone, and by email

At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs

Flexibility to learn and grow as new systems or processes emerge

Ability to keep cash drawer in balance on a daily basis

Ability to accurately process monetary transactions in a timely fashion

Ability to work as an integral and reliable team player

Ability to be punctual and dependable, keeping unplanned absences to a minimum

Ability to listen well and resolve member issues in a positive manner

Able to multi-task on a daily basis

Able to learn new product information and promote benefits to members

Sedentary physical activity performing non-strenuous daily activities of an administrative nature

Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required

Involves sitting, standing, stooping, bending, walking, lifting up 25 pounds occasionally, exerting up to 50 pounds of force, and eyestrain for extended periods of time

Not be substantially exposed to adverse environmental conditions