Chatter Buzz · 2 days ago
Client Success & Project Manager (Digital Marketing Agency)
Orlando, FL
Full-time
Onsite
Mid, Senior Level
3+ years expChatter Buzz is a data-driven, creative digital marketing agency dedicated to helping businesses grow their revenue online by delivering high-performing campaigns. They are seeking a Project Success Manager to lead client projects from kickoff through delivery while ensuring exceptional client experience and internal alignment.
Public RelationsSEOSocial Media Marketing
Responsibilities
Own and manage multiple client projects simultaneously across digital marketing disciplines (SEO, PPC, Paid Social, Web, Creative, etc.)
Act as the primary point of contact for project execution and delivery
Translate client goals into clear project plans, timelines, and deliverables
Coordinate internal teams (strategy, creative, media, development) to ensure alignment and accountability
Monitor project scope, timelines, budgets, and resourcing
Identify risks early and proactively propose solutions
Ensure client satisfaction through clear communication, follow-ups, and performance check-ins
Maintain accurate documentation, timelines, and reporting in project management tools
Support continuous improvement of internal processes and workflows
Qualification
Required
3–6+ years of experience in project management, client success, or account operations
Agency experience strongly preferred (digital marketing or advertising)
Strong organizational skills with the ability to manage competing priorities
Excellent written and verbal communication skills
Proven ability to lead cross-functional teams without direct authority
Experience with project management tools (ClickUp, Asana, Monday, Jira, or similar)
Detail-oriented, proactive, and solutions-focused mindset
Preferred
Bachelor's degree in Marketing, Communications, Business, or related field preferred
Strong understanding of digital marketing channels: SEO, PPC, content, creative, social, analytics, and automation
Proven ability to manage cross-functional teams and complex, multi-channel campaigns
Excellent communication, decision-making, and leadership skills
Demonstrated experience improving processes, increasing operational efficiency, and scaling teams
Experience with agency P&L management
Familiarity with project management software (e.g., Asana, Teamwork, Monday)
Strong analytical mindset and comfort with data-driven decision making
Ability to thrive in a fast-paced, entrepreneurial environment
Benefits
Health, dental, and vision benefits
PTO and flexible work environment
Company
Chatter Buzz
You have a small-medium sized business that offers incredible, high-quality products or services that people absolutely love, and you know you need strong digital marketing to reach more people online, but you don't exactly know where to start (and the guesswork is exhausting).
11-50 employees
Funding
Current Stage
Early StageLeadership Team
S
Shalyn Dever
Founder & Chief Growth Strategist
Company data provided by crunchbase