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Sandia Area Federal Credit Union · 2 days ago

MEMBER CONSULTANT

Albuquerque, NM 87117

Full-time

Onsite

Entry Level

1+ years exp

Sandia Area Federal Credit Union is dedicated to delivering high-value banking and lending services that enhance the financial well-being of its members and community. As a Member Consultant, you will engage in consultative financial discussions, provide tailored solutions, and maintain compliance with regulatory requirements while delivering excellent service to members.

BankingFinancial ServicesNon Profit

Responsibilities

Build and maintain strong member relationships through genuine, consultative conversations that uncover financial needs and opportunities

Educate and advise members on products and services, including checking, money and savings accounts, credit cards, unsecured & auto loans, and digital banking solutions, ensuring alignment with their financial goals

Utilize credit bureau analysis and member financial data to identify solutions that support members’ financial growth

Guide members through the loan application process, ensuring an efficient, service-oriented experience

Support financial literacy initiatives by providing educational resources and guidance to help members achieve long-term financial success

Execute the new member onboarding process with care, ensuring a seamless transition into Sandia Area’s banking services

Foster collaboration within the branch team to create an inclusive and supportive service environment

Meets or exceeds individual performance goals by delivering exceptional service, following established processes, and proactively identifying member needs to support branch success

Perform a wide range of financial transactions with accuracy, including deposits, withdrawals, transfers, and payments while ensuring compliance with internal and regulatory policies

Assist members with account maintenance, including new account openings, business accounts, money market accounts, wire transfers, and account updates

Leverage technology to enhance the member experience by promoting digital banking solutions and self-service options

Ensure secure and compliant handling of member information

Maintain cash integrity by following established cash handling policies, including cash drawer & check balancing, transaction & service product logging, and security procedures

Participate in branch opening and closing procedures, ensuring operational readiness and compliance

Maintain detailed records of transactions, documentation uploads, and other operational activities to ensure audit-readiness

Contribute to the branch’s overall success by upholding efficiency, security, and process improvement initiatives

Demonstrate flexibility by performing various functions within the branch, ensuring smooth operations and a positive member experience

Demonstrate a strong commitment to upholding the organization’s mission, vision, and values in all interactions and responsibilities

Represent the credit union with professionalism, integrity, and ethical conduct at all times

Consistently meet deadlines as assigned while ensuring accuracy, efficiency, and adherence to quality standards

Foster a positive and supportive environment for both members and employees, ensuring interactions align with the credit union’s mission and service philosophy

Adhere to all regulatory and compliance policies, upholding the highest standards of security, confidentiality, and ethical financial practices in all member interactions

Maintain the confidentiality and security of member information, records, and sensitive data, in compliance with credit union policies and regulatory requirements

Undergo background and credit checks as required by federal and state regulations

Understand and comply with all policies, procedures, and legal guidelines, including adherence to the Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and other applicable financial regulations

Adapt to evolving responsibilities, taking on additional duties as assigned to support the success of the branch and the organization

Demonstrate a commitment to continuous learning, professional development, and staying informed on industry trends and best practices

Qualification

Financial consultingMember engagementRegulatory complianceTransaction processingCustomer serviceAnalytical skillsTime managementInterpersonal skillsProblem-solvingTeam collaborationAdaptability

Required

High school diploma or GED required

Minimum of one year of customer service, financial services, or sales, preferably within a credit union or banking environment

Experience handling financial transactions and cash, demonstrating accuracy and compliance with security protocols

Working knowledge of credit union operations, financial products, and industry best practices

Expertise in member engagement, financial consulting, and transactional services with a strong understanding of financial institution operations and compliance

Ability to analyze financial information, interpret credit reports, and provide appropriate banking recommendations tailored to member needs

Proficiency in executing financial transactions with a high degree of accuracy, integrity, and attention to detail

Ability to explain and recommend financial products using a consultative, member-first approach that prioritizes financial well-being

Exceptional time management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and adapt to a fast-paced environment

Proactive in seeking professional growth, embracing both formal and informal development opportunities, and demonstrating adaptability to new responsibilities

Strong interpersonal and member service skills to cultivate meaningful relationships and deliver exceptional member experiences

Adept at learning and utilizing new banking technologies, systems, and processes to enhance service delivery and operational efficiency

Thorough understanding of regulatory compliance requirements and a demonstrated ability to adhere to established policies and procedures to ensure operational integrity

Analytical and problem-solving skills to effectively resolve member concerns and operational challenges

Team-oriented with a strong collaborative mindset, actively supporting team members and contributing to a positive and high-performing branch environment

Ability to perform essential branch operations

Must be able to transition from station to station as needed to serve members and lift up to 15 lbs