Duke University · 1 month ago
Program Manager, Quality and Safety Heart Center
Durham, NC, US, 27710
Full-time
Hybrid
Mid, Senior Level
4+ years expDuke University Hospital is a leading healthcare institution in Durham, North Carolina, dedicated to providing compassionate care. The Program Manager for the Quality and Safety Heart Center will oversee quality and safety initiatives, facilitate improvements in clinical quality, and ensure compliance with regulatory requirements.
EdTechEducationHigher EducationUniversities
Responsibilities
Partner with developing strategic initiatives for HCCSU related to quality and safety; access and growth; finance; and workforce development
Partner in the oversight of quality and safety in the Heart Center service line
Facilitate improvement in clinical quality, patient experience, and operations
Serve as a resource for Heart Center staff and leadership for quality and safety-related topics
Utilize various performance improvement tools and methods, including Learning from Defects (LFD) and Root Cause Analysis (RCA). Incorporate findings and action plans into master CSU Improvement center
Ensure departmental compliance with external and internal regulatory requirements including the Joint Commission, Infection Control, OSHA, DHSR, etc
Oversight of quality, safety, and regulatory audits including process, completion rates, and collation of data. Present results to heart center leadership team
Oversee process metrics and outcomes of Environment of Care (EOC) and Infection Control rounds, providing feedback and recommendations for improvement
Partner with leadership team to develop metrics to ensure compliance with policies, procedures, and regulatory bodies
Maintain oversight of data tracking for hospital acquired infections, pressure injuries, and all other safety metrics
Develop reports to present data, action plans, and outcomes pertaining to quality and safety events
Facilitate projects and workshops to support teams, maintain a collaborative partnership and integrating evidence-based practice
Serve as a change agent for local practices in their quality/safety improvement efforts
Compile, interpret findings, and communicate trends in data to HC leadership team; Collaborate to identify and implement action plans for improvement
Promote a culture of safety; Oversee training, follow-up, and monitoring of safety event submissions, responding to serious safety events as appropriate
Promote initiatives related to improving workplace safety
Provide quality management system education as part of the onboarding process
Collect findings from tier 1 huddles and incorporate into master document
Attend quality and safety rounds and swarms as scheduled. Partner with CNSs regarding action plans
Qualification
Required
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience
OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
SUPERVISION
BUDGET PROJECTIONS
ANALYZE TRENDS
CUSTOMER SERVICE
Preferred
5 years RN BSN, Cardiac background strongly preferred
proficiency in Microsoft tools preferred
Benefits
Relocation Support for qualified individuals relocating greater than 50 miles
Company
Duke University
Duke University is a private research university providing undergraduate and postgraduate education in medicine and other disciplines.
10001+ employees
H1B Sponsorship
Duke University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (274)
2024 (232)
2023 (202)
2022 (195)
2021 (148)
2020 (121)
Funding
Current Stage
Late StageTotal Funding
$71.15MKey Investors
North Carolina Biotechnology CenterUS Department of EnergyGlaucoma Research Foundation
2023-02-17Grant· $0.11M
2022-09-19Grant
2022-03-09Grant· $0.05M
Leadership Team
Barry Myers
Professor and Director
Dan Ariely
Professor
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