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Duke University · 1 month ago

Supervisor, Accounts Receivable - CSA QA and Ambulatory Support - Hybrid

Durham, NC, US, 27710

Full-time

Hybrid

Senior Level

5+ years exp

Duke University is committed to compassionate care that changes the lives of patients and the community. They are seeking a Supervisor for the Accounts Receivable section of their Patient Revenue Management Organization to oversee the processing of claims and management of patient accounts.

EdTechEducationHigher EducationUniversities

Responsibilities

Supervise and coordinate activities of the Accounts Receivable section of the Duke Hospital Business Office to include the processing of third-party claims and the maintenance, review, updating and collection of patient accounts in accordance with hospital credit policy

Approve various transactions including refunds, ability-to-pay allowances, discounts and write-offs for hospital convenience; evaluate and process insurance denials and late insurance claims information as required

Investigate special collection problems and confer with patients or financially responsible people as required to advise concerning hospital credit policy and to make arrangements for payment of outstanding accounts; recommend transfer of patient accounts to Delinquent Accounts section

Maintain liaison with hospital and clinic supervisory personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable; answer inquiries from insurance companies concerning outstanding accounts as required

Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions

Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties

Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards

Develop and recommend operating policies and procedures for Accounts Receivable section

Assist in the determination of fiscal requirements and the compilation of budgetary recommendations

Initiate various personnel actions include, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules, train new employees

Perform other related duties incidental to the work described herein

Qualification

Accounts ReceivableBudget ProjectionsInsurance ClaimsAccounting/BookkeepingSupervisionAnalyzing TrendsInterviewing SkillsPersonnel PracticesDuke Payroll SystemOffice ProceduresDuke Accounting SystemBilling/CollectionsCorrespondencePC Wordprocessing SoftwarePC Spreadsheet SoftwarePC Database Management Software