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CHC Solutions, Inc. · 2 days ago

DOCUMENTATION SPECIALIST

HAMPTON - Morgantown, WV 26505

Full-time

Onsite

New Grad, Entry Level

CHC Solutions, Inc. is currently seeking a medical Documentation Specialist to join our team in our Morgantown, WV office. The role involves maintaining professionalism in customer communications, ensuring timely follow-ups on accounts, and resolving documentation issues for insurance billing.

Customer ServiceMedical DeviceWholesale

Responsibilities

Maintain high level of professionalism and dedication to excellent customer service during all communications with customers, vendors, and Interphase employees

Follow current workflow process to ensure timely follow up on assigned accounts

Contact patients, physician’s offices, and internal resources to obtain information and documentation needed for insurance billing

Perform research to identify documentation errors or issues and bring them to resolution

Communicate documentation related issues to sales representatives or the appropriate CHC employees

Follow up on outstanding documentation that has not been received until it is returned and the order is billable prior to exceeding timely filing limits

Respond to customer calls, or written inquires immediately

Work with customers and the Company sales team to resolve account issues as needed

Comply with all applicable CHC Solutions Inc. payment policies, procedures, and patient protocols. Complies with all current government regulations and professional standards, including voluntary compliance plans