Wayne Memorial Hospital Honesdale, Pa · 3 days ago
Help Desk Specialist - Per Diem
Honesdale, PA
Full-time
Onsite
Entry Level
1+ years expWayne Memorial Hospital is seeking a Help Desk Specialist to provide support to end users within the Information Services department. The role involves resolving customer issues, aggregating help desk work orders, and identifying service patterns.
Hospital & Health Care
Responsibilities
Provides a central point of contract into the Information Services department to the end users
Candidate must solve as many issues as possible, and in the event the Help Desk representative identifies an issue requiring additional customer assistance, refer those more difficult issues internally to the proper IS resource
This position is responsible for aggregating all help desk work orders to identify service level patterns and repetitive problems
Qualification
Required
Ability to communicate and provide effective customer service to all Health System entities
Open minded, flexible, and receptive attitude in addressing customer system needs and requirements
Cooperative team player within the department operations
One year of experience and the general understanding of PC operations and maintenance
Minimum of 1 to 2 years work experience in a customer–oriented environment
Demonstrated customer service skills required, including the demonstrated ability to handle challenging customers
Excellent communications and organizational skills required
Demonstrated ability to handle high-level customer escalation on a professional basis
Preferred
Technical aptitude and knowledge preferred
Associate's Degree in computer science preferred or equivalent in experience
Company
Wayne Memorial Hospital Honesdale, Pa
Wayne Memorial Hospital is a non-profit community hospital in Honesdale, Pennsylvania, dedicated to high-quality inpatient and outpatient care across over 30 medical specialties.
501-1000 employees
H1B Sponsorship
Wayne Memorial Hospital Honesdale, Pa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Bethany Fine
Chief Human Resources Officer
Janet Reach KEITH
Executive Assistant to CEO and CFO
Company data provided by crunchbase