Senior Customer Success Director jobs in United States
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Confidencial ยท 3 days ago

Senior Customer Success Director

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive

Cosmius Capital is a technology-driven investment and operating platform focused on digital assets, fintech, and next-generation financial infrastructure. They are seeking a Senior Customer Success Director to drive customer satisfaction and retention through effective relationship management and to lead the customer success team.

Human Resources

Responsibilities

Driving customer satisfaction and retention through effective relationship management and aligning strategies to meet client needs
Overseeing account management processes
Leading the customer success team
Ensuring outstanding customer experiences
Developing strategies to optimize customer journeys and enhance overall engagement and success

Qualification

Customer Satisfaction methodologiesCustomer Retention methodologiesAccount ManagementCustomer Experience best practicesTeam LeadershipAnalytical skillsCommunication skillsCollaboration skills

Required

Proven expertise in Customer Satisfaction and Customer Retention methodologies
Experience in Account Management and building strong client relationships
Strong Team Leadership abilities to guide, mentor, and inspire the Customer Success team
Deep understanding of Customer Experience best practices and optimization strategies
Excellent communication, collaboration, and analytical skills
Ability to work independently and lead cross-functional teams in a remote work environment

Preferred

Previous experience in a senior-level customer success or account management role

Company

Confidencial

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Hiring Solutions
people-size0-1 employees

Funding

Current Stage
Early Stage
Company data provided by crunchbase