YMCA of Northwest North Carolina · 2 days ago
Conferences and Program Manager
Camp Hanes - King, NC 27021
Full-time
Onsite
Entry, Mid Level
$36K/yr - $36K/yr
2+ years expYMCA of Northwest North Carolina is seeking a Conferences and Program Manager responsible for the day-to-day leadership, coordination, and growth of assigned camp and youth programs. The role involves facilitating conferences, overseeing program areas, and ensuring programs operate safely and efficiently in alignment with the YMCA's mission and goals.
Non-profit Organization Management
Responsibilities
Train, hire, supervise, evaluate, and support seasonal and year-round program area–specific staff and fall/spring manage the seasonal Conference Specialist
Provide ongoing professional development, coaching, in-service training, and formal performance evaluations
Address staffing challenges including behavior management, discipline, and conflict resolution
Schedule weekend staff for conferences tracking hours for payroll
Serve as a visible and engaged leader during peak programming periods and summer operations
Foster strong communication, unity, engagement, and morale among summer staff and leadership development cohorts
Lead in Conferences and assist in leadership and daily operations of Day Camp, Overnight Camp, Outdoor Education, Family Camp, and adventure/travel programs
Direct and supervise daily program activities, particularly during summer months, overseeing large program areas such as ropes, aquatics, shooting sports, and other activity areas
Facilitate bookings of conference groups in conjunction with the office manager to contract, update calendar, schedule and staff
Cover 2 weekends a month on call for conferences and coordinate details for weekends covered by other Directors
Support program logistics including scheduling, staff coverage
Ensure ACA, ACCT, ASHI, NRA, and YMCA standards and policies are followed
Maintain all equipment and perform monthly, weekly inspections of areas based on usage
Schedule and oversee all 3rd party program area inspections and trainings
Lead ongoing program evaluation and quality control by monitoring schedules, activities, equipment, facilities, and staff performance
Ensure program equipment, curriculum materials, and program areas are safe, prepared, and operational
Ensure guest and participant needs are met before, during, and after program delivery
Lead development of new programs and program expansion based on strategic priorities
Maintain year-round engagement in character development and youth leadership initiatives
Serve as primary support for activity area staff and the Program Leader during the summer season
Serve in Staff on Duty and Supervisor on Duty roles as assigned, including evenings, weekends, and stayover coverage. Two weekends a month for conferences. One evening a week when applicable
Work collaboratively with the full staff team to ensure safe, smooth, and high-quality camp operations
On call for all hands on deck events which includes but is not limited to: Alumni Weekend, Winter Camp, Open Houses
Assist with promotion of all Camp Hanes programs in collaboration with branch and Association marketing plans
Support content creation including parent packets, brochures, school trip planning materials, and program communications
Support cross-marketing efforts between Day Camp, Overnight Camp, Teen Programs, Outdoor Education, and Family Camp
Support staff recruitment and enrollment growth through outreach and relationship-building
Cultivate strong word-of-mouth marketing through positive guest, family, and community relationships
Assist direct supervisor in developing and monitoring program budgets to meet fiscal objectives
Track facility-share inventory and assist with purchasing program supplies and equipment within approved guidelines
Manage equipment, supplies, and program area readiness for Camp
Enforce YMCA policies, procedures, and risk management protocols
Adhere to professional boundaries and abuse risk management policies
Attend and complete required abuse prevention, safety, and risk management training
Follow mandated reporting requirements and respond promptly and professionally to concerns or incidents
Ensure employee and volunteer screening requirements are followed and documented
Provide employees and volunteers with ongoing supervision, training, and feedback related to safety, boundaries, and abuse risk
Respond seriously, confidentially, and appropriately to policy or procedure violations using progressive disciplinary procedures
Handle confidential information in a professional and discreet manner
Follow all communication protocols, including timely responses and documentation
Participate in association meetings, leadership teams
Support Annual Impact Fund efforts, storytelling, special events, and fundraising initiatives
Maintain relationships with relevant professional organizations (e.g., ACA, YMCA)
Work non-traditional hours including early mornings, evenings, weekends, and holidays as required
Maintain the physical ability to perform emergency procedures
Perform other duties as assigned
Qualification
Required
Bachelor's degree preferred OR equivalent experience in youth programming, education, hospitality, or recreation
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Minimum 2 years of experience in youth development, camps, education, or program leadership
CPR/First Aid/AED – must obtain certification within first 90 days of employment and maintain a current certification thereafter
Strong ability to develop innovative programming for member retention and revenue growth
Strong ability to recruit, retain, and coach staff; while fostering a positive team atmosphere
Exemplifies a proactive, hands-on approach, as well as a professional work ethic
Ability to work a non-traditional schedule including nights and weekends
Strong interpersonal, organization and communication skills
Energetic, devoted, mission driven, team oriented individual
Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities
Preferred
Experience with staff supervision, aquatics, high ropes, and shooting sports, guest services, and curriculum/program design preferred
Bilingual (English/Spanish) is a plus
Benefits
Health Insurance: We provide comprehensive health coverage, including medical, dental, and vision plans, to ensure the well-being of our employees.
Retirement Savings Plan: We offer a 12% employer-funded retirement plan upon meeting eligibility, empowering employees to plan for their future.
Paid Time Off: Work-life integration is important to us, which is why we provide up to 48 days of paid time off over vacation, holidays, and sick leave.
Additional Perks: Employee household membership to facilities operated by the YMCA of Northwest North Carolina and discounts on programs throughout the association.
Company
YMCA of Northwest North Carolina
Our Vision When the first YMCA was established in 1844 in London, England, its mission was to promote positive Christian values and healthy behaviors and activities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darryl Head
President and CEO
Amanda Hurley
Sr. VP / Chief Development Officer
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