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City and County of Denver · 2 days ago

Chief Deputy Public Trustee

Denver, CO

Full-time

Onsite

Mid, Senior Level

$99K/yr - $163K/yr

4+ years exp

The City and County of Denver is committed to providing accessible and equitable civic services. As the Chief Deputy Public Trustee, you will manage the Office of the Public Trustee, ensuring compliance with state statutes and facilitating a fair foreclosure process while leading a team to achieve performance goals.

GovernmentHealth CareNon ProfitPublic SafetySecurity

No H1B

Responsibilities

Manages the functional and operational aspects of the office of the Public Trustee by developing goals, policies, procedures and practices for the Office of the Public Trustee, by implementing initiatives and achieving goals, objectives, and performance measures and by ensuring her staff are sufficiently knowledgeable regarding customer service protocols and performance expectations

Develops department and individual goals for staff, provides performance feedback, documents performance, and formally evaluates the work of the employees within the Office of the Public Trustee

Coaches and mentors employees to meet or exceed their performance objectives, identify staff development opportunities, and to be an exemplify the ethos of continuous improvement

Ensures all agency standards, procedures, guidelines and systems are applied appropriately within the Office of the Public Trustee, and develops and implements additional standards, procedures, guidelines and systems as appropriate within the department

Optimizes performance of the section through regular review of policies, procedures, and performance data and making changes based on this information as needed, and by driving innovation with a focus on opportunities for increased positive customer experience

Represents the Agency’s and the Office of the Public Trustee’s positions, initiatives, and interests, both internally and externally, while focusing on delivery of superior customer service

Other duties as assigned

Qualification

Public Trustee managementPolicy writingRegulatory knowledgeSupervisory experienceChange managementCoaching abilityCustomer service focusCommunication skills

Required

At least 3 years of experience in supervision of public-facing staff and/or management of a department which has public-facing responsibilities

At least 1 year of experience managing the Office of the Public Trustee

Experience writing policies and developing procedures to improve efficiency of a functional group

Knowledge of the regulatory environment in which the Public Trustee operates and the ability to think through issues within that context to come to a resolution that is amenable to all parties

Interest in being a leader within the Public Trustee's industry association, and working with others within the association to increase the efficiency and neutrality of processes governed by state law

Strong change management and communication skills

Ability to identify the internal and external politics that impact the work of the organization and acts appropriately within these confines

Ability to provide clear direction to others, motivating and empowering them through coaching

Ability to consistently achieve project goals, focus on customer needs, and set high personal standards for quality, quantity, and timelines

Be highly knowledgeable in the operational and functional aspects of the Office of the Public Trustee, including a thorough knowledge of the regulatory environment in which the Office of the Public Trustee Operates, and stays informed of changes within this environment

Ability to resolve customer issues, as well as operational and management issues that arise

Education requirement: Bachelor's Degree in Business Administration or a related field based on a specific position(s)

Experience Requirement: Three (3) years of Supervisory experience

Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education

Additional appropriate education may be substituted for the minimum experience requirements

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