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LAZ Parking · 2 days ago

Operations Manager (Wally Park)

Orlando, FL

Full-time

Onsite

Senior Level, Lead/Staff

$80K/yr - $90K/yr

10+ years exp

LAZ Parking is a company focused on operational excellence and client satisfaction. The Site General Manager will lead parking operations, drive financial performance, and develop a team while maintaining a culture of safety and teamwork.

CommercialCustomer ServiceEventsParkingResidential

Responsibilities

Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline

Identifying high potential employees to support the organization’s continued growth

Preparation of annual operating budgets and monthly reviews of profit/loss statements

Responsible for developing client relationships and business retention

Organize and narrate parking management skills for all employees and Supervisors

Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our client

Daily, Weekly, Monthly, and Annual financial and operational reports as required

Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client

Managing, planning, scheduling, training, and directing the activities of Employees and Supervisors, which may require compliance with the Collective Bargaining Agreements

Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa)

Implement and complete other projects, programs, and initiatives that may arise from the operation

Participate in labor contract management if applicable

Review and edit proposed parking, maintenance, etc. agreements

Communicate with local police departments and emergency management teams regarding operations

Organize and manage the oversight of event operations within LAZ Parking

Monitor, review, and analyze the market rate structures

Implementation and completion of other projects, programs, and initiatives that may arise

Identify future hiring needs and develop job descriptions and specifications

Understand and maintain audit principles, practices, and methodologies that are required

Develop and submit documentation needed for required annual submissions

Support the creation of the marketing budget while monitoring the costs of marketing activities

Ensure safety SOPs are followed and prioritized utilizing resources such as Samsara, Safety Manager, location inspections, location safety audits, daily huddles, LAZ People, etc

Qualification

Parking operations experienceFinancial performance managementClient relationship developmentDOT certificationMicrosoft Office proficiencyCustomer serviceTeam-building skillsCoaching abilitiesEffective communicationProblem-solving attitude

Required

Parking and shuttle operations experience required

Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline

Identifying high potential employees to support the organization's continued growth