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Arcoro · 6 days ago

Software Support Specialist - Payroll - Hybrid

Phoenix, AZ

Full-time

Hybrid

Mid Level

$55K/yr - $60K/yr

3+ years exp

Arcoro is a rapidly growing SaaS company transforming HR for the construction industry. The Software Support Specialist will resolve platform or service problems, provide HRIS program support, and maintain client relationships while addressing customer inquiries and issues.

Human ResourcesSoftware

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide full client HRIS program support

Triage customer issues and follow support guidelines for escalation to second level support staff and/or management as needed

Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

Respond to support requests via tickets, chat, email, and phone successfully in a fast-paced environment

Work closely with product & development teams to identify and address recurring payroll software bugs

Understand and utilize the appropriate escalation path

Maintain client relationships by servicing clients with a will-do attitude

Demonstrate concern for satisfying external and/or internal clients

Demonstrates the ability to tackle a problem by using a logical, systematic, sequential approach

Contribute to team effort by accomplishing related results as needed

Regularly monitor communication through all company channels (Zendesk, Outlook, Teams, etc)

Other customer care-related support duties as assigned

Qualification

Fundamental Payroll CertificationPayroll compliance knowledgeB2B SaaS support experienceCustomer service skillsMS Office Suite proficiencyCommunication skillsInterpersonal skills

Required

Must hold an up-to-date Fundamental Payroll Certification or equivalent credentials

Strong understanding of payroll compliance and regulations

3+ years of experience in a customer service, B2B SaaS customer support, technical service, or other related support role & payroll experience

1+ Year experience supporting benefits, Payroll, or other relevant software functionality

Strong customer service, communication, and interpersonal skills

Hybrid – in PHX office as outlined by role

Proficiency with MS Office Suite, especially Excel and Outlook

Benefits

Competitive salary

401(k) with Company match

Medical/Dental/ Vision, STD/LTD, Life Insurance

Flexible PTO and Company-paid holidays

Hybrid work

Company

Arcoro

Leader in modular HR software solutions that provide HR and compliance management to high-risk, high-consequence industries.

Founded in 2018

Los Angeles, California, USA

201-500 employees

https://arcoro.com/

H1B Sponsorship

Arcoro has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)