This job has closed.

City and County of Denver · 2 days ago

Business License Inspector Supervisor | Department of Licensing and Consumer Protection

Denver, CO

Full-time

Onsite

Senior Level

$65K/yr - $76K/yr

5+ years exp

The City and County of Denver is dedicated to ensuring public safety and consumer confidence through its Department of Licensing and Consumer Protection. The Business License Inspector Supervisor will lead a team of inspectors to enforce compliance across various regulated businesses, ensuring adherence to safety and regulatory standards.

GovernmentHealth CareNon ProfitPublic SafetySecurity

No H1B

Responsibilities

Conduct and oversee compliance investigations related to code and regulatory policies of various business establishments, including, but not limited to, marijuana, liquor, and tobacco establishments

Investigate citizen complaints and related community concerns at licensed premises, including, but not limited to, short-term rentals and residential rentals. This includes supervision of staff investigating new and renewal short-term rental applications to ensure municipal code compliance

Gather evidence, prepare written reports of investigative findings and prepare cases for enforcement action, including but not limited to issuing notices of violation, administrative citations, and orders to show cause why a license should not be disciplined

Testify in hearings and court proceedings regarding investigations and complaints

Supervise Business License Inspectors conducting compliance investigations across regulated industries and respond to consumer protection complaints

Conduct hiring interviews and select candidates for inspector roles

Provide work instruction, assign tasks, and review work for accuracy and completeness

Evaluate employee performance, provide feedback, and formally document performance

Handle disciplinary actions, resolve grievances, and promote a culture of accountability

Foster teamwork, encourage innovation, and support staff development and coaching

Serve as a subject matter expert in business license enforcement across the department and city

Develop and manage work plans, schedules, and priorities to ensure adequate staff coverage

Monitor unit activities for quality, effectiveness, and efficiency

Ensure safety measures are followed during inspections and enforcement actions

Work occasional night or weekend shifts to supervise inspectors and participate in compliance monitoring

Collaborate with other city departments on overlapping inspection responsibilities

Promote regular communication and inform staff of relevant business issues and organizational impacts

Identify and implement process improvements aligned with DLCP’s innovation strategy

Encourage a mindset of continuous improvement and operational excellence

Qualification

Regulatory EnforcementCompliance InvestigationsTeam LeadershipAnalytical ThinkingOral CommunicationWritten CommunicationCustomer ServiceHigh Ethical StandardsResults-Driven MindsetCollaboration

Required

Graduate from high school or possession of a GED, HiSET or TASC Certificate

Five (5) years' experience performing investigations and enforcement work on businesses to ensure licenses comply with various codes, rules and regulations

This job requires driving. Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment

Preferred

Previous Regulatory or Licensing Experience: You have a strong background in regulatory enforcement, compliance, or licensing—ideally within a municipal or government setting—and understand how to navigate complex rules, ordinances, and investigative procedures with accuracy and professionalism

High Ethical Standards: You demonstrate integrity, fairness, and sound judgment in all aspects of your work. You uphold the law with consistency and professionalism, and you approach sensitive investigations and enforcement actions with discretion and respect for all parties involved

Exceptional Oral Communication: You effectively convey information to individuals and groups, tailoring your message to the audience and situation. You're a skilled presenter, an active listener, and responsive to both verbal and nonverbal cues

Strong Reading Comprehension: You can interpret complex written materials—including technical regulations, reports, and data visualizations—and apply that knowledge to real-world enforcement and compliance scenarios

Sharp Reasoning & Analytical Thinking: You identify patterns, principles, and relationships in data and regulations, drawing accurate conclusions and making sound decisions that support public safety and regulatory integrity

Clear and Persuasive Writing: You communicate in writing with clarity, organization, and purpose, whether drafting reports, correspondence, or documentation for legal proceedings

Results-Driven Mindset: You set high standards for quality and timeliness, maintain a strong focus on customer service, and consistently deliver on goals and expectations

Influence & Collaboration: You build trust and credibility across teams and departments, effectively persuading and guiding others toward shared objectives. Your collaborative approach helps drive positive outcomes and fosters strong working relationships