STERIS · 2 months ago
Service Support Administrator
Mentor, OH, US, 44060
Full-time
Hybrid
Senior Level, Lead/Staff
$38K/yr - $50K/yr
8+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Service Support Administrator role involves managing equipment maintenance agreements, ensuring compliance, and improving service performance through data management and customer interaction.
BiotechnologyHealth CareMedical Device
Responsibilities
Review Customer Purchase order to resolve any discrepancies
Assign appropriate equipment entitlements- confirming equipment on agreement
Establish invoice schedules and process credits
Create and maintain preventative maintenance schedules to optimize Field Service Representative (FSR) utilization and Customer satisfaction
Review contract terms and conditions to ensure compliance with STERIS policies
Monitor agreements sold at point of sale and activates it in a timely manner
Provide feedback to the field by identifying corrective steps to reduce errors
Attend district conference calls monthly to review issues and common process misunderstandings
Work on identified gaps or improvements to existing back office processes
Receive and process all requests for invoicing issues to ensure district revenue is accrued in the proper invoice period
Assist Collections to resolve outstanding Service invoicing issues
Correct errors and provide feedback to prevent repeat errors
Assign technicians to service requests as required and actively review and release items from the service backlog
Qualification
Required
High school diploma or GED
Minimum 8 years business experience
Preferred
Bachelor's degree in business or business related field preferred
2-4 years business experience; 1-2 years direct contact with Customers and Sales
Knowledge of Oracle and Siebel
Proficient with Microsoft Office suite
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
2025-11-05
Company data provided by crunchbase