STERIS · 3 weeks ago
Client Support Specialist I
Mentor, OH, US, 44060-1834
Full-time
Hybrid
Senior Level, Lead/Staff
$39K/yr - $50K/yr
8+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. As a Client Support Specialist, you will enhance the Customer experience by managing order processes, ensuring timely communication, and collaborating with various departments to meet Customer needs.
BiotechnologyHealth CareMedical Device
Responsibilities
Retrieve and/or complete quotes for Customers to facilitate the order process
Process purchase orders using the order management system (Oracle). These activities include order entry and resolving PO issues working directly with Customer and internal departments. Ensure compliance to all pertinent corporate rules and external regulations which can include validating required certifications
Ensure high quality Customer experience through accurate communication and timely response via all communication platforms
Collaborate with Supply Chain and/or Logistics to assure needed products/parts are manufactured, shipped, and delivered per Customer’s needs. When shipping or availability delays occur, communicate effectively with Customer, Sales and/or Service key updates and information
Provide a high level of detailed management of RMAs (Return Material Authorization) assuring that returns are not only processed in a timely manner, but followed through the entire process, from pick up to delivery into a STERIS site and closure in Oracle. Each Client Support Specialist is empowered to correct or satisfy Customer concerns
Maintain and manage backlogs, assuring ship dates are being met, order holds are released, and backorders are communicated to Customer
Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries
Qualification
Required
High School Diploma/GED
Minimum 8 years of relevant experience
Strong computer skills (Word, Excel, PowerPoint, Outlook)
Preferred
Bachelor's Degree and 2+ years' relevant experience
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
2025-11-05
Company data provided by crunchbase