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InfoTrack US · 2 months ago

Supervisor, Collections

United States

Full-time

Remote

Senior Level

5+ years exp

InfoTrack US is seeking a Supervisor, Collections to oversee the company’s credit and collections operations. The role involves leading a team of collectors to optimize collections performance, reduce delinquency, and maintain strong client relationships while ensuring compliance with regulations.

Information TechnologyLegalLegal TechSoftware

Responsibilities

Supervise and lead the collections team to ensure effective recovery of outstanding receivables across all business divisions

Establish clear performance metrics (KPIs) for collectors and monitor progress toward collection goals and aging targets

Foster a results-driven, customer-centric culture focused on accountability, accuracy, and continuous improvement

Provide ongoing training, coaching, and support to team members to enhance skill development and performance

Conduct regular one-on-one meetings and team reviews to reinforce accountability and encourage professional growth

Design, implement, and manage collection strategies that support cash-flow objectives and reduce bad-debt exposure

Establish and monitor key performance indicators (KPIs) such as DSO, aging trends, and recovery rates

Prepare and deliver reports on accounts receivable aging, collections performance, and key metrics to evaluate departmental effectiveness and identify areas for improvement

Analyze data to identify trends, issues, and opportunities for process optimization

Execute approved bad-debt write-offs and compile supporting documentation for submission to external collection agencies

Implement and leverage automated solutions to improve visibility and streamline collection workflows

Manage relationships with high-risk customers, including payment term reviews, escalations, and negotiated payment arrangements

Monitor and mitigate credit and collection risks through proactive account reviews and established escalation protocols

Develop and implement strategies to manage and collect outstanding customer payments while maintaining positive relationships and enforcing credit terms

Collaborate cross-functionally with Sales, Customer Support, and other departments to improve cash flow, reduce DSO, and enhance overall collections performance

Ensure all collection activities comply with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), and align with internal company policies

Partner with the Accounts Receivable Manager and legal counsel to manage litigation related to delinquent accounts as needed

Coordinate with external collection agencies, legal counsel, and third-party vendors to support recovery efforts

Qualification

CreditCollections managementFinancial data analysisCollection laws knowledgeTeam leadershipNetSuite proficiencySalesforce proficiencyMicrosoft Excel proficiencyCommunication skillsNegotiation skillsProblem-solving skillsOrganizational skillsInterpersonal skills

Required

Minimum of 5 years of progressive experience in credit and collections management, preferably within a multi-division or high-volume environment

Proven experience in a supervisory or management role focused on collections, with a demonstrated ability to lead a team, implement process improvements, and achieve measurable results

Strong ability to analyze financial data, assess credit risk, and make informed business decisions that minimize exposure and protect company assets

In-depth knowledge of collection laws and compliance standards, including the Fair Debt Collection Practices Act (FDCPA), the Rosenthal Fair Debt Collection Practices Act, and other applicable federal and state regulations

Proficiency with accounting, ERP, and CRM systems such as NetSuite and Salesforce

Hands-on experience with accounts receivable modules and related financial tools

Excellent communication, negotiation, and problem-solving skills, with the ability to manage complex customer relationships professionally and effectively

Advanced proficiency in Microsoft Excel and other reporting tools

Proficiency in NetSuite, Salesforce, and Maxio (Chargify)

Advanced knowledge of Microsoft Office 365, with strong expertise in Excel

Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and perform effectively in a fast-paced environment

Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and build strong professional relationships