STERIS · 3 weeks ago
Area Service Manager
Colorado Springs, CO, US, 80903
Full-time
Onsite
Mid, Senior Level
$100K/yr - $130K/yr
6+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Area Service Manager is responsible for driving customer satisfaction, retention, and revenue attainment within their district, while also ensuring compliance with safety protocols and managing talent and resources effectively.
BiotechnologyHealth CareMedical Device
Responsibilities
Assumes primary ownership for Customer Satisfaction, retention and revenue attainment for their district
Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires leadership intervention. Acts as a model for these skills for their team
Develops high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS 'Share of Wallet for local and national accounts within area of responsibility
Models and owns development of 'Customer First' program outcomes and designs district-specific Customer engagement initiatives locally as needed
Implements protocols and procedures as required ensuring cost effective delivery of service quality
Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience)
Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met
Deliver targeted financial performance for the district including full profit & loss responsibility, risk management for all district related activity including:
Partners with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for district, including inventory, employee and other operational expenses, and costs/impacts of new programs and Customer/corporate/compliance requirements (safety, training, Monitors and manages employee performance to develop a high-performance team
Ensures training and coaching is provided to meet Customer needs; provides regular feedback, coaching and timely performance discussions
Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention
Consistently sets expectations of performance for District and Region which includes frequent communication of milestones regulatory)
Analyzes and forecasts labor and skill requirements in alignment with customer and budget objectives and assess ROI of alternative resources/methods to meet Customer, operational and talent needs
Assumes responsibility for understanding risk, compliance, safety and audit requirements within STERIS and where required by Customer agreements. Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures STERIS is represented in safe professional manner at Customer sites
Qualification
Required
Bachelor's degree, and 6 years of experience including 2 years leading teams; In lieu of degree, 14 years relevant work experience including relevant leadership experience, including military experience and leadership
Experience in resource planning, managing employee performance and basic P&L/budget reporting
Strong Written and Verbal Communication Skills
Valid driver's license
Basic- intermediate skills (Word, Excel, Outlook, intranet) and ability to navigate multiple systems and create/distribute reports
Benefits
Market Competitive Pay
Flexible time off and (9) added holidays
Excellent Healthcare, Dental and Vision Benefits
Vehicle & Mileage Reimbursement
Company Cell Phone Stipend/Laptop
Tools, Equipment, Uniforms provided
Long/Short Term disability coverage
401(k) with company match
Maternity & Paternal Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition reimbursement and continued education programs
Excellent opportunities for advancement and stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
2025-11-05
Company data provided by crunchbase