STERIS · 1 month ago
Service Support Administrator
Mentor, OH, US, 44060
Full-time
Hybrid
Entry Level
$44K/yr - $57K/yr
2+ years expSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Service Support Administrator I (SSAI) will be responsible for managing equipment maintenance agreements, supporting field service requests, and ensuring contract compliance while optimizing customer satisfaction and performance indicators.
BiotechnologyHealth CareMedical Device
Responsibilities
Activate and maintain preventative maintenance agreements in accordance with approved procedures and policies and the Customer’s purchase order:
Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies
Assign appropriate equipment entitlements
Establish invoice schedules
Establish and maintaining changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSR utilization and Customer satisfaction
Process credits to agreements and service requests
Add or delete equipment on agreement
Review contract terms and conditions to ensure compliance with STERIS policies
Support assigned area by actively monitoring PM Service Contract base and initiating the proper activities to improve district performance including:
Scheduling each PM FSR’s monthly workload in accordance with defined scheduling rules
Evaluating PM workload on as needed basis & taking appropriate action to balance monthly PM schedules
Monitoring agreements sold at point of sale & activating in a timely manner
Address invoice errors and data corrections and maintenance including:
Receive and process all verbal and written requests for service invoicing issues, per credit/rebill process, in a timely manner so that district revenue is accrued in the proper invoice period
Assist the Collections department with research and customer follow up to resolve outstanding Service invoicing issues
Correct errors that result from erroneous technician entry and educate field on how to avoid errors in the future
Maintain and move equipment in Siebel and manage equipment parent/child relationships
Assign technicians to service requests as required
Actively review and release items from the service backlog
Provide feedback to the field on resolved issues by identifying corrective steps to reduce errors
Attend district conference calls monthly to review issues and common process misunderstandings
Work with management or process owner on identified gaps or improvements to existing back office processes
Qualification
Required
High school diploma or equivalent
Minimum 2 years experience in business, customer service or accounting environment, preferrably working with contracts
Must have PC experience with working knowledge of Microsoft Office suite with demonstrated proficiency in Word and Excel
Preferred
Associate or Bachelor's degree preferred
Demonstrated knowledge of various types of contracts and proficiency in creating and maintaining them on a database in addition to understanding legal terms and conditions of contracts and purchase orders strongly preferred
Experience with service contract software and CRM systems and Oracle/Siebel strongly preferred
Benefits
Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental, and Vision benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity & Parental Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career
Company
STERIS
STERIS is a leading provider of infection prevention and other procedural products and services, focused primarily on healthcare, pharmaceutical and medical device Customers.
10001+ employees
H1B Sponsorship
STERIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (28)
2023 (15)
2022 (33)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$0.28M2010-05-21Post Ipo Debt· $0.28M
1998-12-01IPO
Leadership Team
Daniel Carestio
President and CEO, STERIS
Walter Rosebrough
CEO Emeritus & Senior Advisor
Recent News
2025-11-05
Company data provided by crunchbase