Facet-BBA ยท 3 days ago
Customer Feedback Director
United States
Full-time
Remote
Director/ExecutiveFacet-BBA is seeking a Customer Feedback Director to oversee the management and analysis of customer feedback to enhance the overall customer experience. The role involves developing feedback strategies, gathering and analyzing customer data, and collaborating with cross-functional teams to ensure actionable insights are used to improve services or products.
Information Technology & Services
Responsibilities
Oversee the management and analysis of customer feedback to enhance the overall customer experience
Developing feedback strategies
Gathering and analyzing customer data
Identifying trends
Ensuring actionable insights are used to improve services or products
Collaborating with cross-functional teams to align feedback insights with business goals
Ensuring exceptional customer satisfaction
Qualification
Required
Strong expertise in Customer Satisfaction, Customer Experience, and Customer Service
Proficiency in Analytical Skills and ability to interpret and report on customer feedback data
Excellent Communication skills for collaborating across teams and addressing customer needs
Capable of developing and executing feedback strategies
Proven leadership abilities in managing feedback processes and driving organizational improvements
Bachelor's degree in Business Administration, Marketing, Communications, or a related field
Preferred
Experience with customer feedback tools and metrics is a plus
an advanced degree is an advantage
Company
Facet-BBA
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase