Adyen · 2 days ago
Head of Technical Support, Americas
Chicago
Full-time
Onsite
Director/Executive
$208K/yr - $298K/yr
10+ years expAdyen is a global fintech company that provides payments, data, and financial products, and they are seeking a strategic leader for the role of Head of Technical Support, Americas. This position involves leading a large technical support team, defining and executing regional support strategies, and driving continuous improvement in support processes to meet the needs of significant clients.
Financial ServicesFinTechMobile AppsMobile Payments
Responsibilities
Lead a high-performing technical support team across North America and Latam, including 8 direct reports. Empower team leads and help the broader team grow into their next chapter
You will be responsible to define and execute the regional support strategy and contribute to the overall strategy and success of the North America and Latam regions
Represent support in critical customer conversations and QBRs. Translate customer feedback into clear, actionable strategies that improve the support experience
Identify opportunities to improve processes, metrics, and ways of working. Create an environment of continuous improvement that drives impact
Partner closely with and influence Commercial, Product and Operations teams to ensure alignment on regional needs, feature readiness, and performance expectations
Confidently drive change and articulate the 'why' behind new approaches, even when they challenge legacy processes
Qualification
Required
10+ years of experience in enterprise-level customer support, with a track record of managing and scaling regional or global support organizations (50+ FTE)
Experience leading B2B technical support functions in complex environments; ideally in fast-growth or scale-up stages
Deep familiarity with ticketing systems such as Salesforce Service Cloud
A strategic thinker who can translate customer feedback and performance data into long-term plans
A collaborative, low-ego leader who builds strong relationships across functions and regions
Curious and adaptive—you listen first, understand context, and approach change with both empathy and conviction
Based in (or willing to relocate to) Chicago to be close to your team and regional stakeholders
Benefits
Equity in the form of RSUs
Company
Adyen
Adyen is the financial technology platform of choice that helps businesses achieve their ambitions faster.
1001-5000 employees
H1B Sponsorship
Adyen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (4)
2021 (8)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$266MKey Investors
ICONIQ CapitalGeneral AtlanticIndex Ventures
2018-06-13IPO
2015-09-30Series Unknown
2014-12-15Series B· $250M
Leadership Team
Pieter van der Does
CEO & co-founder
Tom Adams
Chief Technology Officer
Recent News
felicis.com
2025-12-30
2025-12-19
2025-12-16
Company data provided by crunchbase